Tasting Room Lead Concierge - BV

Job DescriptionBoldly Cultivating () conciergeBV Grand Opening July 2026 About usTreasury Wine Estates (TWE) is one of the world's largest wine companies and we are proud of our Treasury America's portfolio of brands that have tremendous heritage, rich quality, and a reputation for excellence across the globe. At TWE we are led everyday by our purpose, Boldly Cultivating. We are boldly cultivating value through our brands, wine, people & environment for enriched & joyful communities. Our focus on Boldly Cultivatingunites us as a global team and fuels our vision to become the world's most desirable luxury wine company known for the experiences we create for our consumers, customers, partners, suppliers and our people. To learn more about our purpose and our renowned portfolio of global brands, click here. About Beaulieu VineyardEstablished in 1900, Beaulieu Vineyard is one of the most historic Napa Valley wineries, setting the standard for quality and innovation in Napa Valley winemaking. Today, Beaulieu Vineyard continues to be innovative, utilizing the latest technology in combination with time-honored traditions to produce exceptional Napa Valley CabernetsAbout the RoleThe Lead Tasting Room Concierge will deliver a concierge-led luxury hospitality experience in a premium wine environment. You will be responsible for setting the tone providing seamless, personalized service and anticipating guest needs at every touchpoint. This leader will serve as ambassadors of the tasting room for driving sales, hosting elevated experiences, and leading daily operations as shift supervisors in partnership with the Assistant Hospitality Sales Manager.Key Responsibilities:Serve as the first impression for all guests, delivering a warm, concierge-led welcome and engaging confidently in conversationHost and support wine tastings, tours, and floor experiences while stepping in as neededLead daily floor operations, including team breaks, coverage, and shift flowCoach and support team members to achieve sales goals and deliver exceptional guest experiencesDrive sales through POS transactions, wine club promotion, and order fulfillmentSupport events, private experiences, and onsite activationsMaintain merchandising, inventory, and overall tasting room presentationUphold service standards, policies, and complete additional projects as neededAbout You:Minimum of 2 years' wine sales, restaurant and/or hospitality service experienceSelf-motivated, highly organized, and require minimal day-to-day directionYou can effectively communicate in English with all levels of employees and consumers, written and spoken, demonstrating strong interpersonal skillsYou are able to work flexible shifts, weekends and holidaysYou have a strong knowledge of Napa Valley area, food and wine market is preferredYou have a basic understanding of winemakingYou must be able to travel on occasion to other Company locationsYou must be able to lift 40 poundsYou must be at least 21 years of ageYou have a clean professional appearanceBenefits depend on your work category and may include:Paid Time Off: Competitive vacation, sick leave, and 12 paid holidays. Plus, a "TWE4ME Day" - a day to spend however you choosePaid Parental & Caregiver Leave: Generous time off for life's big momentsVolunteer Days: Get paid to give back-2 full days each yearFlexible Work Options: Find your flex-hybrid and custom schedules available for certain rolesWellbeing First: Medical, dental, vision, free mental health support, and an award-winning wellness program401(k) with Company Match: 100% vested after 60 days of employmentWine Perks & Discounts: Enjoy exclusive employee pricing on the world's best wines, plus receive a generous product allowanceRecognition & Rewards: Celebrate wins and earn fun rewardsWe offer a range of great benefits such as flexibility, rewards and discounts and health and well-being initiatives.It takes all varietals! At TWE, we proudly celebrate diversity and are committed to being an equal opportunity employer. Our goal is to build a workforce that reflects the diversity of the consumers who enjoy our products. All qualified applicants will be considered for employment regardless of age, race, color, religion, sexual orientation, gender identity, national origin, or disability. If you require any assistance to be included in our process, please contact , quoting the job title and reference number. Pay Transparency Disclosure:Base pay: Hourly rate ranges from $26.92 to $29.81 per hour, based on experience, skills, role scope, location, and business needs. Incentive pay: Eligible to participate in the Direct-to-Consumer Sales Incentive Plan (DSIP), offering variable compensation based on site performance. Incentive pay is not guaranteed. Estimated on-target earnings: $29.61 to $32.79 per hour, based on base pay plus target DSIP at target performance (where applicable). Actual earnings vary based on site performance, hours worked, and role classification. Tips: Tips are paid by customers and vary by location, shift, and customer volume. Tips are not guaranteed. Based on historical experience in some locations/shifts, tips have at times added approximately 21% above base pay for some employees. Actual compensation will be determined based on factors including, but not limited to, candidate experience, skills, internal equity, geographic location, and applicable employment laws. This role will be eligible for an annual bonus as well as a comprehensive benefits package. Treasury reserves the right to modify the range in the future.How to applyWe do move quickly at TWE and continually review applications, so if you don't want to miss out, apply today.

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