Service Delivery Manager

Must Have Technical/Functional Skills * Enterprise QA / TCOE leadership * Portfolio and multi vendor governance * Executive stakeholder engagement * Risk, audit, and compliance management * Agile and Waterfall governance models Roles & Responsibilities Enterprise Governance & Strategy: * Define, own, and evolve the enterprise TCOE governance strategy, covering QA, SQA, automation, performance, test data, and metrics * Align governance outcomes with business objectives such as operational stability, regulatory compliance, and release predictability * Own governance frameworks, including charters, operating models, RACIs, OLAs, and decision rights * Ensure consistent adoption of governance standards across portfolios, delivery models, and vendors Executive Oversight & Decision Authority * Act as the final escalation authority for QA and testing governance risks and conflicts * Participate in Annual Planning and PI Planning to ensure governance readiness and risk coverage * Drive cross portfolio issue resolution where ownership or scope overlaps exist * Lead governance councils, audits, and executive review forums Vendor & Portfolio Governance * Oversee vendor QA performance and contractual adherence from a governance standpoint * Review portfolio level compliance trends, risks, and corrective actions * Ensure transparency and accountability through executive level reporting and value narratives Salary Range $100,000-$130,000 years TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SP1

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