Service Appointment Coordinator (BDC)

Service Appointment Coordinator (BDC) Join the Tom Kadlec Honda team as a Service Appointment Coordinator (BDC)! For decades, Tom Kadlec Honda has proudly served the Rochester community. We're more than just a dealership we exist to help our family, friends, and community enjoy life at every stage. Now, we're looking for an energetic, customer-focused Service Appointment Coordinator (BDC) to join our growing team! If you're motivated, love connecting with people, and want a career that grows with you, this is your chance to shine. Step into your future with Tom Kadlec Honda, operating from our state-of-the-art dealership! Pay: $20.00/hour Why You'll Love Working Here At Tom Kadlec Honda, you're not just an employee you're part of a team that invests in you. 401(k) with Company Match Traditional & Roth options Generous Paid Time Off Enjoy vacation days, sick leave, and work-life balance Comprehensive Insurance Coverage Including medical, dental, and vision plans Employer-Paid Life Insurance Protection for you and peace of mind for your loved ones Short-Term & Long-Term Disability Coverage We've got your back when life throws a curveball Critical Illness & Accident Insurance Additional protection when you need it most Flexible Spending (FSA) & Health Savings Accounts (HSA) Tax-advantaged ways to manage health costs 24/7 Employee Assistance Program Confidential support for life's challenges (up to 10 sessions per year) Employee Discounts Save on vehicles, service, and parts Financial Planning Resources Supportive, Experienced Management Work with professionals who care about your success Positive Team Culture Clean, friendly, and collaborative work environment Paid, Hands-On Training Learn and grow with industry-leading training and support Competitive Pay Plan Earn what you're worth with a strong, performance-based pay structure Opportunities to Advance A place to build your career and grow with us Closed on Sundays Dedicated time off for rest and family What You'll Do As a Business Development Coordinator, you'll be the friendly voice and trusted connection for our service customers: Handle inbound calls & make outbound appointment reminders Reach out for service needs (recalls, recommended services, special orders, declined work, etc.) Respond to service leads by phone, text, and email Connect with customers, identify their needs & build trust Update and manage the Service CRM Book and reschedule service appointments in line with manufacturer guidelines Help customers by directing them to the right person or department Stay sharp with training & industry knowledge Add value, share successes, and grow as part of a winning team What We're Looking For We're seeking a go-getter who thrives in a fast-paced, team environment: Strong communication & customer service skills (a must!) Goal-oriented, self-motivated, and adaptable Ability to multitask and stay organized Prior BDC, call center, sales, or customer service experience preferred Eager to learn, grow, and contribute to a positive team culture If you're ready to bring your energy, customer-first mindset, and drive for success we want to meet you! Apply today and take the next step in your career with Tom Kadlec Honda.

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