Regional Field Service Manager

On the heels of achieving 3X growth, Virginia Transformer is hiring to do it again!We're strategically building our team for the next 3X growth cycle "” a phase that is both intense and incredibly rewarding. We're highly selective about who joins us, because this journey isn't for everyone.If you have the drive, grit, and expertise to perform at a high level "” and you want to grow your career 3X alongside the Company's growth "” we'd love to talk.Apply below and let's start the conversation.Who We AreVirginia Transformer Corp. is the largest U.S.-owned producer of power transformers in North America. For more than 50 years, we've grown by delivering for our customers "” building premium, custom transformers with industry-leading lead times.With more than 5,900 employees, we are known as an engineering-driven organization that thrives on speed, accountability, and execution. As a privately held company, we value nimbleness, innovation, and tenacity.Join Our TeamIf you love the thrill of securing the U.S. electric grid, enabling manufacturing across the country, and the momentum of a fast-moving organization "” this is the place for you. Every transformer we build is custom, every challenge unique, and every team member essential.We're growing so fast that not all roles are posted yet "” if this opportunity aligns with your experience, we encourage you to apply and start the conversation.Regional Field Service ManagerLocation: Roanoke, VA (Relocation Required)Department: Field Services / AftermarketReports To: Director of Field ServicesPosition SummaryThe Regional Field Service Manager is responsible for owning and leading all field service operations across an assigned region, supporting the installation, commissioning, testing, maintenance, and aftermarket service of power and distribution transformers.This role is accountable for safe execution, technical excellence, customer satisfaction, and financial performance, operating in high-pressure environments where outage schedules, energization timelines, and customer expectations are critical.The ideal candidate is a hands-on field leader with deep transformer expertise, strong customer presence, and a proven ability to lead teams in fast-paced, high-accountability, utility-grade environmentsKey ResponsibilitiesField Operations & Team LeadershipLead, develop, and manage regional teams of field service technicians, supervisors, and subcontractors supporting transformer service activities.Own execution of all field work, including installation, assembly, commissioning, testing, maintenance, and emergency response, ensuring work is delivered safely and to the highest quality standards.Establish clear performance expectations, drive accountability, and build a high-performing field organization.Serve as the escalation point for complex technical challenges, critical outages, and high-priority customer issuesCustomer & Commercial LeadershipAct as the primary regional leader for customer engagement during field service and aftermarket activities.Partner with customers on outage planning, site readiness, scheduling, and execution strategyCollaborate with sales and aftermarket teams to develop service opportunities, define scope, and ensure successful deliveryDrive customer satisfaction through responsiveness, transparency, and execution under pressureSafety, Compliance & Field StandardsChampion a zero-incident safety culture, enforcing strict adherence to OSHA, utility, and company safety standards.Ensure all field operations comply with IEEE, ANSI, IEC standards, contractual requirements, and internal quality expectations.Lead incident investigations, perform root cause analysis, and implement corrective actions to prevent recurrence.Operational Execution & Financial PerformanceOwn regional performance across schedule, cost, quality, and safety metrics.Manage workload planning, technician utilization, travel, and resource allocation to optimize efficiency and responsiveness.Support forecasting, budgeting, and cost control, ensuring field service operations meet financial targets.Identify and drive process improvements to enhance execution speed, reduce risk, and improve profitability.Technical Oversight & Continuous ImprovementProvide technical leadership for field testing, diagnostics, and troubleshooting, including interpretation of results (TTR, IR, PF, DGA, etc.).Partner with Engineering and Quality teams to resolve field issues and improve product reliability and serviceabilityCapture and implement lessons learned from field operations to improve processes, training, and standards.Cross-Functional CollaborationWork closely with Engineering, Manufacturing, Quality, and Technical Support to ensure alignment between design, production, and field execution.Provide critical field feedback to support design improvements, standardization, and training developmentSupport broader Field Services and Aftermarket initiatives to scale and strengthen the organization.Required QualificationsBachelor's degree in Electrical Engineering, Mechanical Engineering, or equivalent field experience.7+ years of experience in field services, power equipment service, or industrial service environments.3+ years of leadership experience managing field technicians or service teams.Strong working knowledge of power and/or distribution transformers, including installation, commissioning, testing, and maintenance.Proven ability to manage customer relationships in high-pressure field environmentsWillingness to relocate to Roanoke, VAAbility to travel regionally as required to support field operations.Preferred QualificationsExperience leading regional or multi-site field service organizationsStrong familiarity with transformer testing standards, commissioning practices, and safety protocolsExperience supporting utilities, data centers, EPCs, or heavy industrial customersDemonstrated financial and operational acumen within a service-based organization.Key CompetenciesField leadership and accountabilitySafety-first mindsetCustomer-focused execution under pressureTechnical problem-solving and decision-makingCross-functional collaborationOperational discipline, urgency, and ownership

Apply Now