Heavy Capacity Specialist

For over 80 years, Rice Lake Weighing Systems has been a successful, growth-oriented company and a recognized leader in the weighing industry and our community. Located in scenic northwestern Wisconsin-just 90 miles from Minneapolis-we offer big-city career opportunities in a small-town atmosphere.Rice Lake Weighing Systems (RLWS), a global organization, is seeking an energetic and adaptable professional to join our team as a Heavy Capacity Specialist.Position SummaryAt RLWS, the Heavy Capacity Specialist role is responsible for a broad range of inside sales and customer support activities focused on truck scales, rail scales, industrial weighing systems, and other heavy capacity solutions. This includes responding to customer inquiries regarding order status, order verification and entry, pricing, delivery on special quotes, application requirements, and technical specifications. The role supports the full sales cycle by helping to develop accurate quotations, ensuring technical and commercial alignment, and coordinating with product management, engineering, production, and field service to meet project requirements.This position ensures all customer interactions are handled in a professional, responsive, and solution-oriented manner, reinforcing RLWS's reputation in the heavy capacity market. As a key member of the team, the Heavy Capacity Specialist collaborates with Production, Product Management, Regional Sales Managers, Distributors, and Service Partners to drive heavy capacity product growth, improve quote-to-order conversion, and deliver an exceptional customer experience from initial inquiry through project completion.Key ResponsibilitiesReceives (by telephone, fax, website, live chat or email) requests for quotations, orders, and lead times from customers. Makes quotations on standard items, enters orders, and relays pertinent order information to customers.Utilizes various portals and M2k system to retrieve customer information, stock information, and the status of purchase orders. Ensures that correct codes are used for retrieving and inputting information.Provides price quotations immediately by phone on catalog items. Prepares price quotations on other products timely and accurately.Partners with customer to evaluate current product offerings and customer's unique needs. Generate special or non-standard quotes; Transfer to the Technical Sales Engineers as needed.Acts as the subject matter expert for particular product line; provides initial level of Product Line Technical Support.Travels to trade shows as assigned and works booth hours as appropriate. Assists with set-up and tear-down as needed.Provides support to the Regional Sales Director including product questions, customer follow-up, and order requests.Promptly inputs all customer complaint information into the COARS database. Responds to any inquires for additional information.Participates in customer VIP visits including training and entertainment opportunities to assure that proper product line awareness is achieved. May perform product and technical instruction for VIPS visits; ensures customers are receiving a high-quality level of technical training.Interface with multiple departments including shipping, accounting, scheduling, technical support, service, engineering, product management and sales & marketing to ensure on-time and accurate product shipments in accordance with customer requirements and manufacturing capabilities.Fosters strong and positive communications with all external and internal customers.Works within the framework of assigned hours in the department while being both available and adaptable to varying work situations. Scheduled work hours may be anywhere between the hours of 8:00am to 5:00pm on weekdays.QualificationsAssociate's Degree in Technical Field including Marketing, Sales, Business Administration or related field; or five (5) or more years of scale and measurement experience.Four (4) or more years of weighing or related industry experienceTwo (2) or more years of sales experienceSkills & CompetenciesHigh level of interpersonal skills including influencing, conflict resolution, and creative problem-solvingMust work well under pressure and maintain professionalism during stressful situationsMust be self-motivated, confident, highly dependable, and have solid follow- up skillsGood M2K mainframe and personal computer skills including Windows, Word and Excel skillsStrong computer and keyboarding skillsStrong math skills to calculate figures and amounts such as discounts, percentagesGood verbal and written communications skillsGood organizational skillsAbility to interact with other departments to gain access to necessary information and be able to multitaskExceptional oral/written reporting skillsExcellent professional telephone skills and presenceAble to respond to needs of customers in a timely and value-added manner.Valid Driver's LicenseCompensation & BenefitsCompetitive salary based on experienceMedical, dental, vision, disability, life insurance, and voluntary benefits200 hours of paid time off (PTO) plus 10 paid holidaysGenerous retirement plan with company matchProfessional development and growth opportunitiesExcellent working conditions in a customer-driven organizationThis position requires on-site presence at our Corporate Headquarters in Rice Lake, Wisconsin; telecommuting is not available. However, reasonable relocation assistance is available.Rice Lake Weighing Systems is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. Rice Lake Weighing Systems is a Substance-Free Workplace and requires pre-employment drug screens. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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