Debt Resolution Specialist

Responsibilities of the Debt Resolutions Specialist:Monitors and reviews overdraft reports dailyWorks with customers and third-party collections agencies. Brings major issues or concerns to the attention of the Debt Resolutions ManagerMaintains accurate files, notes, and reports on all collections activities. Responds to consumer disputes from Credit Bureau Agencies to ensure proper reporting of account activityContacts delinquent accounts by phone and mail; takes appropriate action to bring currentAnalyzes the financial situation of delinquent borrowers to determine possible modifications due to hardship. Collects on returned checks, delinquent property, taxes, and negative shares-- freezing shares as required. Submits delinquency loan activity for supervisorUnderstands basic bankruptcy and garnishment laws. Logs new bankruptcy cases and bank attachments per proceduresGathers information on delinquent loan activity for the Debt Resolutions Manager. Prepares a variety of reports, and recommends policy and procedure updates as needed, and to ensure compliance with regulationsOther duties as assignedRequirements of the Debt Resolutions Specialist:High school diploma or equivalent (GED)One to two years of previous collections experienceDemonstrated knowledge of banking products, services, policies, and proceduresPrevious telephone customer service experienceExcellent oral, written, telephone and interpersonal communication skillsExcellent organizational and problem-solving skillsAbility to handle multiple tasks/priorities in a fast-paced environmentTech-savvy including proficiency in Microsoft Office programs (Word, Excel, Outlook)Full-time, M-F (Hybrid office)$45-52k + Excellent Benefits

Apply Now