Business Operations Director - SaaS

Position:Business Operations Director - SaaSJob Description:At SiliconExpert, we’re transforming one of the world’s most complex systems — the global electronics supply chain – through deep domain expertise, foundational data, and world-class AI, SaaS, and integrations.For decades, engineers and procurement teams have battled overwhelming data, disconnected systems, and constant disruption. Our mission is to bring clarity to that complexity. With Trusted Intelligence, we’re empowering innovators with the foresight to make confident decisions that keep industries moving forward. And now, we’re growing. We are looking for a Sales and Revenue Operations Leader who is laser-focused on reducing friction, accelerating time to close, and maximizing selling time. If your instinct is to simplify complex processes, remove barriers for sellers, and drive a constant trajectory of improvement in an agile manner across the business—then we need to talk!What You’ll Be DoingOwn the end-to-end revenue lifecycle. You will be responsible for the seamless integration of marketing leads, sales opportunities, order management, and the final hand-off to billing and revenue recognition.Data Integrity & Operational Reporting: Establish and enforce rigorous data standards across CRM and billing systems. Build and maintain operational reports that give leadership and sales teams real-time visibility into pipeline health, conversion rates, and key SaaS metrics (ARR, NRR, Churn). Partner with appropriate function partners to ensure a shared, reliable data foundation.Administer and model global sales compensation plans. You will ensure that commission structures are operationally sound, process payouts accurately, and provide scenario modeling to Finance and Sales leadership. Structural design of incentive plans (setting targets, payout curves, and behavioral levers) will be a cross-functional decision involving Finance and the CEO, with this role providing data and operational support.Oversee the order management & deal desk functions to streamline complex contract negotiations, ensure pricing integrity, and maintain a rigorous “Closed-Won” validation process. Design decision rights and escalation paths so that routine exceptions are resolved quickly. The goal is a deal desk that accelerates deals and can bypass queues from expert resources.Manage a combined CRM and ERP system. Ensure accurate invoicing, entitlement management, and revenue recognition for our SaaS and AI-data offerings.Implement the processes, tools, and KPIs necessary to accurately forecast global revenue. Establish best practices for pipeline management and ACV growth across regional teams.Evaluate, implement, and optimize our RevTech stack (e.g., Salesforce, HubSpot, Billing, etc.) to automate manual tasks and improve sales velocity.Partner with marketing, product, and engineering as well as centralized services in our parent organization to execute and iterate on GTM strategies, ensuring our systems can support new AI solution offerings and pricing models.Adopt an ROI-based approach to sales processes. Identify friction points in the buyer journey and deploy automated solutions to give time back to our sellers.Don't just build systems—drive adoption. You will translate complex process updates into actionable training and coaching for the sales team to ensure high-velocity execution.What We Are Looking ForBA/BS degree in Computer Science, Information Systems, or a related technical field preferred; MBA or Master’s in a business discipline strongly preferred—candidates combining technical and business graduate education will have the most relevant foundational knowledge.10+ years in revenue operations or sales operations within a high-growth global B2B SaaS environment, specifically supporting enterprise-level deals.Expert-level knowledge of Salesforce (Sales Cloud, Experience Cloud, CPQ, and Billing modules specifically) and HubSpot, with hands-on experience building custom integrations between systems. Specific experience supporting both solution-selling and eCommerce go-to-market motions is highly valued.Sufficient familiarity with revenue recognition rules and SaaS valuation metrics (ARR, Churn, Net Retention) to partner effectively with Finance.A simplifier at heart—someone whose first instinct when facing a complex process is to ask what can be removed, automated, or resolved permanently rather than managed around. Strong process design and improvement background; Six Sigma or equivalent credential a plus.Strong quality judgment—knows where accuracy is non-negotiable (contracts, billing, revenue recognition) and where speed should win. Brings a bias for action without letting the goal of perfection impact results.Demonstrated ability to build high-trust relationships with senior stakeholders across sales, marketing, product, technology, and finance, and drive transformational change across departments.A demonstrated track record of building operational momentum across teams—managing the change management and organizational dynamics that accompany major process shifts and ensuring that projects are completed and the business stays on a trajectory of improvement.What’s In It For You :At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.Medical, Dental, Vision Insurance401k, With Matching ContributionsShort-Term/Long-Term Disability InsuranceHealth Savings Account (HSA)/Health Reimbursement Account (HRA) OptionsPaid Time OffTuition ReimbursementGrowth OpportunitiesAnd more!Work Arrangement Fully Remote. US-based. Travel to Arrow office locations required as requested by leadership.Annual Hiring Range/Hourly Rate:$163,800.00 - $254,375.00Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. Location:US-CO-Colorado (Remote Employees) Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company’s request and sole discretion.Time Type:Full timeJob Category:Business SupportEEO Statement:Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

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