Online Bookstore Order Specialist

Online Bookstore Order Specialist Health Advocates Network is currently seeking an Online Bookstore Order Specialist to work at a facility in Randolph, NJ. These are registry positions with our company, Pay Rate: $16/hour W2. Job Summary: The Online Bookstore Order Specialist is responsible for managing the processing, packaging, and fulfillment of online bookstore orders. This role supports the college's digital storefront by ensuring that students, faculty, and other customers receive accurate and timely deliveries. The ideal candidate has strong organizational skills, attention to detail, and a commitment to providing excellent customer service in a fast-paced environment. Key Responsibilities: Process incoming online orders for textbooks, course materials, supplies, and merchandise Pick, pack, and prepare shipments accurately and efficiently Print shipping labels and documentation for outgoing orders Monitor online order status, including cancellations, backorders, and returns Ensure orders meet bookstore accuracy, quality, and delivery standards Maintain up-to-date knowledge of current course materials and inventory availability Communicate with customers regarding order issues, delays, or substitutions Work with shipping carriers to resolve delivery problems or claims Assist with inventory management, cycle counts, and stock replenishment Collaborate with in-store team to support peak periods and special campus events Qualifications: High school diploma or equivalent required Experience in retail, e-commerce fulfillment, or inventory management preferred Strong attention to detail and ability to follow processes accurately Basic computer skills; experience with POS and e-commerce systems a plus Ability to lift up to 40 lbs and perform repetitive tasks such as packing and scanning Excellent time management skills and the ability to meet deadlines Strong communication and problem-solving abilities Flexibility to work extended hours during rush periods (e.g., start of semester) Preferred Qualifications: Familiarity with academic course materials and textbook systems Experience using shipping platforms (e.g., UPS, FedEx, US Government Client) Knowledge of e-commerce software or bookstore management platforms (e.g., MBS, Follett, Akademos, or similar) Work Environment: Warehouse or back-office environment within the college bookstore Requires standing, lifting, and moving materials for extended periods Fast-paced, deadline-driven setting during peak seasons Team-oriented culture focused on student service and operational efficiency

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