Account Manager

Account ManagerDepartment: AccountsReports To: Account DirectorLocation: New York or Los Angeles (with travel as needed)The Account Manager is the day-to-day owner of client relationships and project delivery, responsible for driving alignment between client vision, creative development, and production execution.This role operates at the center of cross-functional teams, ensuring clarity, momentum, and accountability across fast-paced experiential projects. The Account Manager is responsible for protecting scope, managing financial performance, and identifying opportunities for account growth, while delivering a seamless and high-quality client experience.Essential Responsibilities:Client Relationship ManagementLead day-to-day client communications with a focus on clarity, transparency, and expectation managementGuide clients through project phases, structuring feedback and approvals to maintain momentumBuild trust by anticipating needs, identifying risks early, and offering solutions proactivelyMaintain control of communication flow to ensure alignment and efficiency across all stakeholdersSupport Account Director in leading client meetings, presentations, and status updates.Invested in the client's business with an eye on uncovering further opportunitiesProject & Account ExecutionDrive internal teams (Design, Production, Fabrication, PM) to ensure on time, on budget deliveryTranslate client goals into clear briefs, actionable scopes,Collaborate with project managers on timelines and workflows, ensuring dependencies and risks are actively managedAct as the central point of alignment across creative intent and build feasibilityHold team accountable and ensure all deliverables meet design integrity, brand standards, and fabrication constraintsSupport internal handoffs and maintain clear documentation across all phases of work.Support development of scopes of work, proposals, and client presentations.Operational ExcellenceEnforce internal processes, tools, and communication standards across all projects.Maintain accurate, up-to-date documentation (briefs, scopes, timelines, trackers).Drive efficient internal meetings with clear agendas, decisions, and next steps.Identify inefficiencies and contribute to workflow improvements across teams.Help resolve day-to-day issues while escalating larger concerns when necessary.Participate in project wrap-ups to identify learnings and process improvements.Financial ManagementSupport budget tracking, scope management, and change orders.Partner with internal teams to ensure projects remain on budget and aligned with financial goals.Assist in developing estimates and monitoring account performance.Support project reconciliation with the project management team.Additional Responsibilities:Identify and pursue opportunities to expand scope, increase revenue, and deepen client partnerships.Contribute to account planning, including annual or project-based growth strategies.Bring forward ideas that enhance client impact, efficiency, or innovation.Growth Opportunities:Exposure to high profile experiential projects and clientsAbility to build, manage, and mentor your own team of coordinatorsHands on experience across design, production, and fabricationClear growth path into an Account Director roleQualifications:Required:4-7+ years of experience in client services, account management, or project management.Experience in creative, experiential, agency, or fabrication environments preferred.Strong communication and relationship-building skills.Strong organizational skills and attention to detail.Ability and desire to work in a team structure.A genuine interest in fabrication and design is highly encouraged.Ability to manage multiple projects and priorities simultaneously.Understanding of project workflows, budgeting, and scope management.Familiarity with project management tools (e.g., ClickUp) and CRM systems.Bachelor's degree in Business, Marketing, Communications, or related field.Salary Range$85,000-$100,000 annuallyBenefitsMedical, Dental, Vision Group Benefits401k MatchingFSA, HSAFlexible PTOand more

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