Specialist, Digital Services and User Experience

* Initial Review Date: 03/26/2026* The Digital Services and User Experience Specialist serves as a key support professional, providing essential services that support library operations, tutoring services, CLI technology, and student success initiatives. This position combines frontline student service, Canvas technology support, data-driven assessment, digital archive management, learning resources curation, and project coordination to enhance student learning outcomes across all campus locations. The Specialist exercises independent judgment in daily operations while consulting with the Public Services Manager and Director of Library & Tutoring on strategic decisions, emerging issues, and initiatives that require alignment with departmental priorities. Key Responsibilities: Information Services & Student Technology Support (35%) * Serve as primary point of contact for student Canvas technology issues, providing troubleshooting support and guidance * Staff the information desk to provide frontline assistance to students, faculty, staff, and community members on library resources, tutoring services, and learning technologies * Maintain and update department AI chatbots to enhance automated student support and service delivery * Deliver Tier 2 technical support for technology resources within the Center for Learning and Innovation * Respond to student inquiries across multiple platforms (in-person, email, chat, phone) * Triage complex questions and technical issues to appropriate departments or personnel * Maintain welcoming, accessible service during scheduled desk coverage Data Management, Assessment & Digital Archives (30%) * Maintain and expand the college's digital archive through systematic digitization workflows, metadata creation, and cloud-based preservation systems * Lead digital transformation initiatives to convert physical archive collections into accessible digital formats using scanning technology, OCR (Optical Character Recognition), and digital asset management systems * Collect, organize, and enter statistical data related to library usage, tutoring services, and CLI programs * Create and maintain comprehensive spreadsheets tracking key performance indicators * Generate regular and ad-hoc reports for the Director, including data visualization and trend analysis * Ensure accuracy and consistency of data collection methods * Support assessment activities and accreditation reporting through organized documentation * Identify patterns in service usage to inform decision-making and resource allocation Learning Resources & Outreach (25%) * Maintain and update course guides on the library website with current, relevant resources * Explore and integrate emerging technologies, including AI tools, to enhance student learning support * Develop and deliver student workshops on study strategies, research skills, and learning technologies * Conduct outreach visits to multiple campus locations and centers to promote CLI services Project Coordination & Resource Management (10%) * Lead and complete special projects related as assigned by the Director * Complete projects related to physical and electronic collections, including weeding, processing, and enhancement initiatives * Work independently with minimal supervision while keeping Director informed of progress and challenges Key Competencies: * Initiative & Self-Direction: Ability to identify needs and take action without constant oversight * Adaptability: Comfortable working in a fast-paced environment with shifting priorities * Continuous Learning: Enthusiasm for professional development and staying current with educational technology trends * Collaboration: Works effectively across departments to support institutional goals * Student-Centered Service: Committed to removing barriers and supporting student success * Technical Aptitude: Quick to learn new systems and troubleshoot basic technology issues * Project Management: Can manage timelines, deliverables, and communicate progress effectively * Proactive Communication: Keeps supervisor informed of project progress, scheduling needs, and emerging issues in a timely manner * Associates degree in Library Science, Education, Information Technology, Communications, or related field * Two years of related experience or equivalent combination of education and relevant professional experience. * Demonstrated experience with data management, spreadsheet applications, and report generation * Strong customer service skills with ability to work effectively with diverse student populations * Excellent written and verbal communication skills * Responsive and reliable in monitoring and replying to communications across all channels during business hours * Proficiency with learning technologies and willingness to learn new platforms * Ability to work independently and manage multiple priorities with minimal supervision * Strong organizational skills and attention to detail * Comfortable with public speaking and delivering presentations * Flexibility and adaptability in a dynamic educational environment * Ability to create and appear in instructional videos, promotional materials, and social media content to support outreach and student engagement initiatives * Maintains regular, punctual attendance and professional reliability * Ability to travel between campus locations as needed * Ability to be in a VR headset for an extended time * Bachelor's degree in Library Science, Education, Information Technology, Communications, or related field * Experience in an academic library, tutoring center, or student services setting * Knowledge of information and digital literacy instruction * Familiarity with library/tutoring management systems and educational technologies * Experience creating instructional materials and workshops * Background in tutoring, teaching, or academic coaching * Understanding of community college student needs and success initiatives * Experience with emerging technologies, including AI applications in education To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and competencies listed represent the required knowledge, skill, and ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee must frequently use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. In addition, the employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually quiet.

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