Operations Support Analyst

Operations Support AnalystReq number:R6748Employment type:Full timeWorksite flexibility:OnsiteWho we areCAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.Job SummaryWe are looking for a motivated Operations Support Specialist ready to take us to the next level! If you have strong customer service and decision-making skills, and are looking for your next career move, apply now.Job DescriptionWe are looking for a Operations Support Specialist to solve high-priority problems escalated beyond normal client operations. This position will be full-time contract and onsite.What You’ll DoCollect and analyze dataMake outbound calls to follow up on customer issues as well as gather informationAssist in the development of reports to show trends and forecastsAttend and participate in meetingsProduce data, analysis, and verification in a timely and accurate mannerProvide data inter-departmentally that highlights areas impacting the businessIndependently recognize possible areas of concern when reviewing dataWork with large volumes of data in an efficient and effective mannerOther duties as assignedWhat You’ll NeedRequired:Strong analytical, problem-solving, and decision-making skillsStrong written, verbal, and listening communication skillsEffective decision-making skillsAbility to look at the big picture, conceptualize outcomes, and identify trendsAbility to handle multiple tasks under tight deadlinesProficiency in Microsoft applications such as Word, Excel, PowerPoint, and related reporting toolsPhysical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standardsSedentary work that involves sitting or remaining stationary most of the time, with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitorReasonable accommodation statementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 – 8111.$23.53 per hourThe pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

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