Customer Service Associate - Full-Time

The Counter Sales Associate plays a key role in delivering an exceptional customer experience within a fast-paced retail store environment. This position is responsible for supporting walk-in customers, managing phone orders, processing transactions, maintaining accurate inventory, and assisting with paint mixing and order preparation.This role requires strong communication skills, attention to detail, comfort using computer systems, and the ability to multitask while maintaining high levels of customer service.Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.ScheduleMonday-Friday daytime scheduleTypical hours: 8:30 AM - 5:00 PM with a 30 minute lunchWEEKENDS OFF!PSE Group is a nationwide team of coatings specialists dedicated to providing exceptional products and value-added services to our customer partners. PSE Group offers a wide range of coatings solutions to enhance our customers' productivity, improve quality, and reduce material cost. Our objective is to support the entire purchasing process from coatings to associated products to complete application systems. We provide comprehensive solutions to meet our customers' needs. PSE Group includes brands from across the country including: Painters Supply & Equipment Co, Nyquist Paints, FAMIS, Aerocoat Source, ABC Autobody Color, Auto Paint Supply, Carolina Automotive Refinish Supply, Charlottesville Automotive Refinish Supply, Golden Isles Paint & Supply, Interbay Coatings, ProWood Finishes, RMS Pro Finishes, Specialty Coatings Inc., Strand's Industrial Coatings, United Sales Company, and Wyrick Company. Customer Service & Sales Support (Primary Focus)Provide professional, friendly customer service both face-to-face and over the phoneAssist walk-in customers with product selection, order placement, and technical inquiriesProactively contact preferred end-user customers to support sales and order follow-upsAccurately receive and enter telephone orders into company systemsTrack order status and communicate shipment updates to customersSupport outside sales representatives by providing product and order assistanceMaintain positive customer relationships through reliable and service-focused interactionsOrder Processing & Transaction AccuracyProcess customer transactions accurately using the point-of-sale (POS) systemOperate cash register and handle payments responsiblyVerify orders for accuracy prior to fulfillment or deliveryMaintain accurate customer records, pricing, and account setup informationEnsure all paperwork and documentation are complete and accurateInventory Control & StockingReceive, organize, and stock incoming merchandisePut away weekly stock orders and maintain organized inventory areasReconcile inventory discrepancies and perform inventory transfers as neededUtilize handheld inventory scanners and computer systems to manage stockAssist with inventory counts and inventory control processesMaintain accurate Color Room records including tint usage, can usage, mis-tints, and non-conformance documentationPaint Mixing & Order PreparationPrepare paint orders using standard and custom formulasMix paint accurately and safely using appropriate equipmentMaintain and clean mixing equipment and work areasEnsure proper documentation of formulas and color records(Paid paint mixing experience is preferred but not required.)Store Operations SupportMaintain cleanliness and organization of the store and work areasProperly dispose of waste materials in accordance with company and regulatory standardsAssist with general store operations and cross-functional duties as assignedWork Environment & Physical RequirementsThis is a hands-on retail role requiring:Frequent customer interaction throughout the dayRegular computer and POS system useStocking, lifting, and moving inventoryAbility to lift at least 50 poundsTolerance for paint odors and industrial productsRequired QualificationsHigh School Diploma or GEDStrong customer service and communication skillsComfortable using computers, POS systems, and inventory softwareStrong attention to detail and organizational skillsAbility to multitask in a fast-paced environmentValid driver's license with acceptable driving recordPreferred Qualifications1+ years of customer service, inside sales, or counter sales experienceExperience with inventory control systems or inventory scannersPaint mixing or color matching experience (paid experience preferred)Retail, automotive, or coatings industry experienceSales aptitude and ability to identify customer needsAdditional RequirementsAbility to pass pre-employment drug screeningAcceptable Motor Vehicle Record (MVR) upon hireEqual Opportunity Employer StatementWe are an Equal Opportunity/Affirmative Action employer and consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. xijylhu Retirees are encouraged to apply.PI06ebdc2dfa14-31181-40317469

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