Guest Services

Hampton by Hilton, Plymouth,MA is looking for a new Team Member to help bring a friendly smile to every guest, every timeWe are currently looking for a outgoing and self-motivated individual to join us as a Part-Time Front Desk Agent.We offer a warm and inviting work environment, where friendly and supportive co workers come together. You will also have the chance to receive cross training, as well as opportunities for career growth and mentorship. As a Hilton Team member, you will also enjoy amazing discounts on hotel rooms for both you and your family to enjoy. Additionally, we have Company-wide incentives throughout the year that reward our hardworking staff.Take advantage of our remarkable DailyPay feature, which allows you to receive your earnings on any day that you prefer. Furthermore, if you successfully refer someone to join our remarkable team, you have the opportunity to earn up to an astounding $500.If you possess a welcoming personality and have some availability on weekends, we strongly encourage you to apply for the Front Desk Agent position. This is an excellent chance to enhance your professional skills and become a valuable member of our thriving team at the Hampton Inn.Pay: $17 - $18 Per HourSchedule: Must have weekend availabilityJob Types: Part-TimeShift: 7-3PM & 3-11PMResponsibilities:Maintain a warm, welcoming and professional demeanor while interacting with all guests.Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.Answer the phone in a professional & helpful manner.Follow procedures on posting charges and settling guest accounts.Effectively address and resolve guest problems to increase guest satisfaction.Be knowledgeable of emergency procedures and Hotel policies.Practice punctuality for scheduled shifts.Keywords: Hotel, Hospitality, customer service, front desk agent, front desk attendantRequirementsPrior customer service experienceExcellent communication and interpersonal skillsAbility to multitask and work in a fast-paced environmentAttention to detail and accuracyFlexibility to work shifts including evenings, weekends, and holidaysPrevious hotel experience is a plusBenefitsBrand Wide Room DiscountsCompany Wide Room Discount ProgramReferral Bonus IncentiveRetention Bonus IncentiveAnnual Review ProgramExtensive Room for GrowthPaid Training

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