QMS Engineer

Job Summary:The Quality Engineer is responsible for ensuring the overall quality, reliability, and compliance of Isuzu's medium-duty commercial vehicles, including gasoline, diesel, and electric models. This includes support across all lifecycle stages"”assembly, testing, launch, and field performance"”and involves driving issue resolution, robust process controls, and continuous improvement. The role also includes ownership of the plant Quality Management System (QMS), ensuring ISO 9001 compliance, effective documentation control, audit readiness, and the deployment of core quality tools across departments. This position plays a key role in enabling cross-functional alignment, operational excellence, and customer satisfaction.Key Duties & Responsibilities:Lead quality planning and execution for new vehicle programs (from concept/design to full production), ensuring robust launch quality and production stabilityParticipate in and lead APQP processes including PFMEA, control plans, process flow diagrams, capability studies, and design reviewsDefine, deploy, and maintain control plans, inspection plans, gaging strategies, test methods, and measurement systems (MSA)Conduct root cause analysis and corrective & preventive action (8D, Shainin/RedX, 5 Whys, Ishikawa/fishbone) for internal, supplier, and field quality issuesMonitor key quality metrics (PPM, scrap, rework, warranty, field returns) and drive improvement initiatives to meet performance targetsServe as the quality liaison across design, manufacturing, test, logistics, purchasing, service, and field support teamsConduct and support internal audits (e.g., ISO 9001) and maintain quality system complianceParticipate in model changes, design changes, stage reviews, and change control processes with a focus on risk mitigationLead or support failure analysis, validation trials, and corrective testing activitiesDrive continuous improvement (kaizen, lean, Six Sigma) to improve defect prevention, reduce variation, and optimize quality processesMentor junior engineers and manufacturing staff on quality tools, problem-solving, and best practicesInterface with customers or regulatory bodies as needed to address complaints, field issues, or product investigationsPrepare and present quality dashboards and reports to management, highlighting trends, risks, and key actionsSupport field investigations or product troubleshooting in customer environmentsStay current on industry best practices, evolving standards, and new quality tools or technologiesPerform other duties as assigned to support company and department goalsDevelop, implement, and maintain the plant Quality Management System in accordance with ISO 9001. Ensure quality system readiness for pre-production, SOP, and mass production milestones.Ensure QMS documentation (policies, procedures, work instructions, records) is controlled, current, and effectively deployed.Plan, conduct, and report internal system audits, process audits, and layered process audits (LPA) and support external audits as needed (certification bodies, corporate audits).Support deployment of core quality tools (PFMEA, Control Plans, MSA, SPC) from a system and governance perspective.Required Education, Training and & Experience:Bachelor's degree in Mechanical, Electrical, Industrial, Automotive, or Manufacturing Engineering (or related technical field)7+ years of progressive quality engineering experience in an automotive, commercial vehicle, or manufacturing environmentProven experience with inspection systems, quality auditing, defect tracking, root cause analysis, preventive/corrective action processes, KPI analysis, and continuous improvement initiativesDemonstrated application of quality methodologies such as APQP, PPAP, PFMEA, MSA, SPCExperience interfacing with OEM or Tier 1 suppliers and customers to resolve quality issues and drive improvementStrong analytical mindset with ability to interpret quality data, read blueprints, and apply GD&T principlesPrior experience supporting product launch, new model introduction, and cross-functional reviews is a plusISO 9001 or IATF 16949 knowledge; prior audit experience required.Required Skills, Knowledge and Abilities:Strong command of APQP, PPAP, FMEA, MSA, and SPC methodologiesProficiency in structured root-cause tools (e.g., 8D, Shainin/Red X, PDCA, 5 Whys)Skilled in using Power BI, Minitab, Excel, Word, and PowerPoint for data analysis and reportingStrong communication, documentation, and cross-functional collaborationAbility to lead corrective action follow-up and support training of quality best practicesDemonstrated analytical problem-solving in fast-paced environmentsKnowledge of safety and environmental practices in manufacturingAttention to detail, follow-through, and influence without authority.

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