Sales Operations Coordinator

Title: Sales Operations CoordinatorLocation: Phoenix, AZPosition PurposeThe Sales Operations Coordinator supports the RecovR Sales and Operations team by managing day-to-day sales processes, coordinating client-facing operational activities, and ensuring accurate execution across billing, contracts, and internal systems.This role serves as a key point of contact for dealer administrative teams, providing onboarding support, billing guidance, and ongoing operational assistance. The position works cross-functionally with Sales, Finance, Legal, IT, and Operations to ensure deals are executed efficiently and processes are consistently followed. This role reports to the Channel Partner Operations Manager.Key Responsibilities:Data & Workflow ManagementMaintain data accuracy across internal systems by auditing for completeness, correct stage progression, and required fieldsManage deal readiness prior to submission to downstream teams (Admin, Finance, Field Operations, etc.) by overseeing SharePoint workflows and ensuring all required steps are completedProactively follow up with the Sales team to resolve missing or inconsistent deal dataEnforce adherence to approval processes, ensuring all required approvals are completed prior to order processing or contract executionSupport and maintain SharePoint structure and Power Automate workflows; demonstrate willingness to learn and update processes as business needs evolveIdentify and flag workflow gaps, delays, and data inconsistenciesAssist in preparing data and materials for internal meetings and operational reviewsCustomer Billing Support and Dispute ResolutionProvide support for billing platform training and inquiries, addressing discrepancies and coordinating invoice requests or corrections with internal teamsMonitor recurring billing issues, investigate root causes, and identify whether issues stem from system or process gapsSubmit and track support tickets with IT to resolve issues impacting billing and revenue operationsCollaboration on Invoicing Tools DevelopmentCollaborate with IT and development teams to support enhancements to invoicing tools and workflowsProvide feedback on system functionality based on day-to-day usage and evolving business needsSupport manual invoicing processes where automation is not yet in place, ensuring accuracy and consistencyIdentify opportunities for process improvements and automation within billing, invoicing, and reporting workflowsContract Termination SupportSupport dealers through the contract termination process by clearly communicating required steps, timelines, and final obligationsRespond to dealer inquiries related to terminations and manage associated workflows, including coordinating next steps, performing system updates, and ensuring records are accurate and completeCoordinate with cross-functional teams to finalize account closures and confirm all documentation and actions are completed.Commission ManagementCalculate and track commissions for value-added sellers, ensuring accuracy and timely reportingFollow up on workflow approvals related to commission payments to meet processing deadlinesCoordinate with Accounts Payable and Treasury teams to confirm entries and resolve discrepanciesKey Skills:Analytical Skills: Ability to review data, contracts, and billing information to identify discrepancies and ensure accuracyCoordination & Follow-Through: Strong ability to manage multiple tasks, track progress, and ensure timely completion across stakeholdersTechnical Proficiency: Experience with CRM systems, invoicing or accounting tools, and Microsoft Office (especially Excel and SharePoint)Attention to Detail: High level of accuracy in reviewing contracts, invoices, and operational dataCuriosity & Learning Agility: Willingness to learn new systems, tools, and processes, including workflow automation and operational toolsProcess Discipline: Ability to follow and enforce established workflows and ensure compliance with operational proceduresProblem Solving: Ability to investigate issues, identify root causes, and collaborate with cross-functional teams on solutionsProfile:Minimum 5 years of experience in Sales Operations, Order / Materials Management, or Sales Execution rolesExperience working with cross-functional teams in a fast-paced, operational environmentFamiliarity with ERP systems (Microsoft D365 preferred; AX2012, NAV or SAP a plus)Comfortable managing multiple priorities and working under tight deadlinesStrong team collaboration and communication skillsWillingness to learn new tools, including automation and AI-driven solutions, to improve efficiency and reduce repetitive tasksAbout Nagra-Kudelski GroupStimulating. Motivating. Challenging.The Kudelski Group is a world leader in core digital security technologies and solutions for media, cybersecurity and IoT. Its technologies help secure the revenues of media content owners and service providers, protect data and systems against cybersecurity risks and vulnerabilities and provide end-to-end asset tracking solutions for IoT applications.Why you'll love it here:If you are seeking a culture that supports growth, fosters success, and moves the industry forward, then Nagra-Kudelski Group is where you need to be! Our rich and successful history with our clients is based on innovation and trust, serving clients of varying sizes and industries, including commercial, government and education.You can expect:Immersion in an incredible culture and the vibe of a fast moving and growing organization full of opportunity.Opportunity to work with industry-leading, talented peers.Creative problem-solving and the ability to tackle unique, complex projects.Competitive compensation with a benefits package that protects you and your loved ones and allows you to pursue career growth with tuition reimbursement.Generous time off for rest, relaxation, and hobbies.Nagra USA is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law. EEO M / F / D / V

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