Service Coordinator

We are currently hiring for a direct hire Service Coordinator opportunity with a growing organization in the fire protection and life safety industry. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys coordinating schedules, supporting field teams, and delivering exceptional customer service.Position OverviewThe Service Coordinator plays a critical role in supporting Service Managers and Field Technicians by coordinating inspections, maintenance, testing, and repair schedules for fire and life safety systems. This position serves as the primary liaison between customers, technicians, and internal departments to ensure work is completed efficiently, accurately, and on schedule.Key ResponsibilitiesCoordinate and manage daily schedules for field service techniciansDispatch technicians to customer sites for inspections, maintenance, testing, and repairsCommunicate with customers regarding scheduling updates, technician arrival times, and service status changesMonitor technician schedules and ensure customer commitments are metReview completed work orders and verify materials, labor, and inventory allocationsProcess inspection documentation and maintain accurate service recordsTrack reopened jobs and resolve missing documentation issuesServe as the point of contact for customer portals and ensure work order extensions are submitted as neededSupport route planning efforts to improve scheduling efficiency and reduce travel timeIdentify opportunities for additional service offerings and communicate with sales teamsBuild and maintain positive relationships with customers and internal teamsQualifications2+ years of business-to-business customer service or service coordination experiencePrior experience supporting service operations or dispatching technicians preferredStrong communication and customer service skillsExcellent organizational and multitasking abilitiesExperience working with ERP systems such as JD Edwards or similar platformsProficiency with Microsoft Office programsStrong attention to detail and ability to prioritize in a fast-paced environmentExperience with Service Trade or similar service management software is a plusPreferred BackgroundService coordination within fire protection, security, construction, HVAC, or similar field service industriesUnderstanding of workflow processes, scheduling, and service operations metricsExperience supporting field technicians and customer-facing service teamsCompensation & BenefitsDirect hire opportunityCompetitive compensation packageComprehensive medical, dental, and vision benefitsPTO and retirement plan optionsCareer growth opportunities within a growing organizationCompany-provided training and development opportunitiesIf you or someone in your network may be interested, please apply or reach out directly for more information.Why Work with Fuze HR?At Fuze HR, we connect talented professionals with some of the top companies in the U.S. We offer weekly pay via direct deposit, a supportive office team, and a genuine commitment to your success.If this sounds like the opportunity for you, we'd love to hear from you!Apply online today!Fuze HR is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

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