Application Manager

Friedman's Home Improvement is seeking a hands-on Applications Manager to own, lead, and continuously improve the enterprise applications that power our retail, supply chain, and digital operations. This is a working manager role ideal for a technically strong leader who enjoys coding, problem-solving, mentoring a small team, and partnering closely with the business to deliver measurable impact.This role blends technical depth, people leadership, and operational excellence. You will be accountable for the reliability, scalability, and performance of core systems including Dynamics 365 Finance & Operations, eCommerce (Sana Cloud Commerce), Retail POS, Warehouse Management, and Business Intelligence platforms.The ideal candidate thrives in a lean, fast-paced environment, leads with curiosity and empathy, and embraces agile delivery, observability, automation, and software reliability engineering principles to reduce toil and create durable systems.Top 5 Non-NegotiablesTo be successful in this role, you must bring:Hands-on (coding) experience with Microsoft Dynamics 365 Finance & Operations or other leading ERP platforms such as SAP S/4HANA or Oracle Fusion.Hands-on engineering leadership with strong understanding of observability, monitoring, and automationPower BI and data warehouse experience, with a track record of driving data-informed decisionsProven ability to lead and develop a small, high-performing technical team while remaining technically hands-onExceptional communication and relationship-building skills, fostering accountability, collaboration, and continuous improvement across business partnersWhat You'll DoApplication & Platform LeadershipOwn the end-to-end enterprise applications portfolio, including D365 F&O, eCommerce (Sana Cloud Commerce), POS, Warehouse Management, BI, and integrated corporate systemsEnsure high availability, performance, scalability, and security across all platformsLead application upgrades, releases, and vendor-delivered enhancements with strong change-management disciplineHands-On Technical ExecutionAct as a hands-on technical leader, designing, configuring, coding, and supporting enhancements and integrations"”especially within Dynamics 365 F&ODrive automation of repetitive tasks using tools such as Power Automate, RPA, or Copilot to reduce manual effort and operational frictionLead root-cause analysis and implement durable fixes to improve system stability and reliabilityData, BI & Decision EnablementOwn Power BI, Power On, and reporting ecosystems, ensuring data accuracy, governance, and performancePartner with business leaders to translate data into actionable insights, dashboards, and KPIsOversee data pipelines, warehousing, and analytics capabilities that support enterprise decision-makingAgile, SRE & Continuous ImprovementApply agile methodologies to prioritize work, deliver iteratively, and adapt quickly to changing business needsChampion observability and SRE practices to proactively detect issues, optimize performance, and improve uptimeContinuously identify opportunities to improve processes, tooling, and system efficiencyPeople & Partner LeadershipBuild, mentor, and lead a lean, high-performing team of Application SpecialistsFoster a culture of ownership, accountability, collaboration, and technical excellenceManage vendor relationships to ensure delivery against timelines, budgets, and service-level expectationsPartner closely with functional leaders to align technology solutions with business outcomesFinancial & Operational StewardshipProvide accurate budgeting, forecasting, and cost management for application initiatives and vendor servicesSupport special projects and strategic initiatives aligned with Friedman's business goalsEducation & ExperienceBachelor's degree in Computer Science or related field or 8+ years of equivalent professional experience6+ years of hands-on experience with Dynamics 365 Finance & Operations4+ years in retail or omnichannel environmentsExperience supporting Business Intelligence, data modeling, ETL, and analytics platformsMicrosoft certifications (strongly preferred):Dynamics 365 Finance & Operations Apps Solution Architect Expert, a plusDynamics 365 Finance Functional Consultant Associate, a plusWhy Friedman'sAt Friedman's, technology directly supports the people and operations that serve our communities. This role offers the opportunity to make a visible impact, work closely with business leaders, and build resilient systems that support a growing, values-driven organization.We look forward to hearing from you!

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