Account Resolution Representative

Account Resolution Representative Staffmark is seeking an Account Resolution Representative to join a stable, well-established organization in Perry, NY. This role is ideal for professionals with collections experience and strong communication skills who thrive in a structured, customer-focused environment and are ready to grow their career. Hours & Pay Pay Rate: $17.20 per hour Schedule Training: Monday-Thursday: 8:00 AM-5:00 PM Friday: 8:00 AM-4:30 PM Post-Training (Flexible Schedule): Monday-Thursday: 8:00 AM-9:00 PM Friday: 8:00 AM-7:00 PM Employees select an 8-hour shift within the available windows and must work one evening per week until 9:00 PM. What You'll Do Contact account holders regarding delinquent balances and available repayment options Handle inbound and outbound calls related to account resolution Perform skip tracing to obtain updated contact and employment information Negotiate payments or payment arrangements and escalate complex cases as needed Accurately document all interactions while following approved scripts Verify data for special situations such as disability, bankruptcy, or legal actions Ensure compliance with all federal, state, and internal policies Complete additional duties based on business needs What We're Looking For High school diploma or GED required Minimum of 1 year of collections experience Strong reading, typing, and verbal communication skills Proficiency with office procedures and computer systems Excellent attention to detail and organizational skills Ability to follow procedures and work independently Benefits This position offers access to a competitive benefits package designed to support your well-being and career growth. Full benefit details will be provided upon hire. Apply Today If you're ready to apply your collections expertise in a professional, supportive environment with flexible scheduling, we want to hear from you. Click Apply Now and a dedicated recruiter will be in touch to discuss this opportunity. The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs. After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Us At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact. Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.

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