Customer Service Representative

Position Specifics: Reports To: Store Manager Supervises: None FLSA Code: Exempt Purpose: Drive profitable and sustainable sales growth for both the Parts and Service Departments at the store. Responsibilities: Sell Service Department offerings such as service labor, inspections, maintenance programs, etc. Promote all parts (John Deere and Sloan Express) and be knowledgeable on current parts promotions and specials to relay to customers and potential customers Build customer loyalty and maintain customer relationships by selling the entire dealership Attend all Customer Clinic Events and promote the Parts and Service Departments Conduct customer training events and open houses Identify new customers for both parts and service and work with them to build lasting relationships Deliver parts to customers Other duties as assigned Job Requirements: Must be a self-motivated candidate with a strong work ethic Must have a positive attitude with excellent written and verbal communication skills Must have a good understanding of how Parts and Service Departments function Must have a strong agriculture background, specifically with agriculture equipment Valid driver's license required along with a good driving record Must maintain a good driving record in compliance with company Motor Vehicle Records criteria throughout employment Full-Time Benefit Packages: Paid Holidays & Vacation Time Health, Vision, & Dental Insurance Life Insurance 401K Plan with Company Match Routine Performance & Pay Reviews Flexible Spending Account (FSA) Safety Equipment Allowance Company Provided Uniforms All benefits subject to change. Pay Information: The salary pay range for this position is $50,000 to $90,000. This reflects a reasonable estimate of the targeted base salary for this role. Based on factor such as geographic location and candidate qualifications, actual base pay is determined when an employment offer is made. In Season Hours : Monday-Friday 7am-5pm , Saturday 7am-12pm (rotation) Off Season/Winter Hours: Monday-Friday 7am-5pm Off season hours are from November-March. Start and end date to winter hours is dependent on year and subject to change.

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