Debit Card Dispute Specialist

This is a contract position.It is a hybrid role, with 3 days in Pensacola, Florida.In this role, you will:Review, process and resolve routine Debit Card dispute cases by applying Federal/Visa/Regional network regulations and client's policies and proceduresResearch moderately complex adjustments and complete documentation from financial institutions, processors and acquirers to construct cases to be filed against these organizationsRequest information and documentation to clarify details or resolve routine dispute cases within mandated time frames and regulationsMake decisions and recommendations within authorized monetary limitsDocument, track, monitor arbitration and compliance in routine cases for progress to prevent or minimize financial loss to members Execute general ledger entries for each case for project balances at the end of each monthResearch and complete assigned cases by reviewing Dispute Case Management Systems, Visa databases, Client, Acquirer and Issuer systems, RDR, Visa Online, On-Demand and Online Communication toolsIdentify transactions where chargebacks can be applied and resolve provisional credit adjustmentsResearch, review and provide basic analysis of member claims, related transactions, circumstances and actions surrounding the claim and determine corrective action to resolve corrections The skills we are looking for in this role include:Exposure to accounting, research or auditing techniques and methods in a financial institutionExperience in assimilating information, analyzing facts and developing logical conclusionsExperience in financial transaction/processing related responsibilitiesExposure to internal auditing, compliance, programming or modelingWorking knowledge of compliance and regulations related to debit card disputesFamiliarity with day-to-day PIN-based dispute or signature-based chargeback regulations, processes, procedures and systemsAbility to handle multiple tasks simultaneously with a high degree of accuracyExperience in working in a high-volume, fast-paced environmentEffective member/customer service skills

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