Chat Service Representative

About the job Chat Service RepresentativeWe are looking for a Chat Service Representative to work within our Customer Care department, providing legendary support for our e-commerce and client service. The ideal candidate will have email, chat, and phone customer service experience and be technology savvy. Qualified candidates will be highly independent but also be able to work in a collaborative team environment.Requirements :Answers incoming customer live chats regarding website navigation issues, service questions, and general client concernsEvaluate customer interactions and elevate issues to Online Chat Manager when appropriateCrete relationships with new customers to better understand and achieve their needsRespond to the customer questions, inquiries, requests and problems accurately, concisely and appropriatelyPromotes interest in client products and servicesConsistently achieves established standards of the positionContinually portray and project a positive and professional image.Provide administrative support to the customer service teamMay assist with overflow work and other duties as neededPromotes interest in client products and servicesConsistently achieves established standards of the positionContinually portray and project a positive and professional imageProvide administrative support to the customer service teamMay assist with overflow work and other duties as neededThis position is also a remote position in which you will be working #J-18808-Ljbffr

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