Accounts Receivable & Front Desk Coordinator

Position OverviewWe are seeking a trustworthy and detail-oriented professional for our front-end operations, with a primary focus on Accounts Receivable (A/R) and insurance follow-ups. You will serve as the first point of contact for our patients, ensuring a high-quality customer service experience.Key ResponsibilitiesAccounts Receivable & Billing: Manage patient accounts, track outstanding balances, and perform consistent insurance follow-ups to ensure timely payments.Patient Coordination: Greet patients upon arrival, manage the check-in/check-out process, and schedule future appointments.Insurance Management: Verify insurance coverage, complete and submit insurance forms, and resolve billing discrepancies.Customer Service: Act as the primary point of contact for patient inquiries, resolving complaints or concerns with empathy and professionalism.Administrative Support: Maintain accurate electronic and manual records, manage files, and handle daily administrative tasks like answering phones and processing payments.Required Skills & QualificationsFinancial Literacy: Strong understanding of medical/dental billing, A/R processes, and insurance claim life cycles.Technical Proficiency: Experience with dental practice management software is highly preferred.Attention to Detail: Meticulousness in data entry and verifying complex insurance information.Communication: Excellent verbal and written skills, with a focus on providing compassionate care to patients.Organizational Skills: Ability to "triage" multiple tasks, from managing a busy front desk to performing focused billing research

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