Housekeeper (U)

Job DescriptionGaylord Entertainment JOB DESCRIPTIONJob Title: Housekeeper Department: Housekeeping - Rooms Company: Gaylord Hotels Reports To: Asst Exec Housekeeper Supervises: N/A Job Description Date: 1/11/07Job Purpose: Two to three sentences describing the overall purpose of the job Perform a combination of cleaning duties to maintain cleanliness in guest rooms according to established procedures. Job Responsibilities: Maximum of ten responsibilities, in order of percentage of time spent on functions from longest to shortest; do not list anything that does not represent at least 10% of the job's time. Please include supervisory responsibilities. 1. Clean assigned guest rooms, according to preset standards and procedures. Duties include, but are not limited to making beds, replenishing linens, cleaning bathrooms and vacuuming. 2. Empty wastebaskets and transport other trash and waste to disposal areas according to preset standards and procedures. 3. Replenish supplies such as drinking glasses, writing supplies, and bathroom items according to preset standards and procedures. 4. Input accurate room status into the phone system according to preset standards and procedures. 5. Enter, respond to and close maintenance system work orders as required. 6. Keep cart, linen room and equipment neat and orderly according to preset standards and procedures. 7. Turn in all articles found in vacated rooms immediately and handle according to lost and found procedures. 8. Report maintenance problems immediately. 9. Follow established chemical procedures and key control procedures. 10. Perform other duties as assigned.Job Qualifications: Describe the minimum qualifications needed to complete the job responsibilities. Education High school diploma or equivalent preferred.Experience No initial experience required. Knowledge of cleaning equipment, methods, and chemicals also preferred. Good communication skills required for interaction with hotel guests and staff. Licenses/Certifications N/A Management Activities: Check all that applyInterview, select and train STARSSet and adjust their rates of pay and hours of workDirect the work of STARSAppraise STARS productivity and efficiency for the purpose of recommending promotions or other changes in statusHandle STAR complaintsDiscipline STARSPlan the workDetermine the techniques to be usedApportion the work among the STARSDetermine the type of materials, supplies, machinery, equipment or tools to be used or merchandise to be bought, stocked and soldControl the flow and distribution of materials or merchandise and suppliesProvide for the safety and security of the employees or the propertyPlan and control the budgetMonitor or implement legal compliance measuresCustomarily and regularly direct the work of at least 2 or more full-time STARS or their equivalent (1 full-time STAR at 40 and 2 half-time STARS at 20 hours each , are equivalent to 2 full-time STARS).Authority to hire or fire other STARS, or makes suggestions and recommendations as to the hiring, firing , advancement, promotion or any other change of status of other employees are given particular weight.Discretion & Independent Judgment: Answer all questions and provide multiple specific examples. Question Answer ( If yes, give multiple examples) Does this position have authority to formulate, affect, interpret, or implement management policies or operating practices? No Does this position have authority to commit the employer in matters that have significant financial impact? No Does this position have authority to waive or deviate from established policies and procedures without prior approval? No Does this position have authority to negotiate and bind the company on significant matters? No Is this position involved in planning long or short-term business objectives? No Does this position represent the company in handling complaints, arbitrating disputes or resolving grievances? No Does this position have authority to make an independent choice, free from immediate direction or supervision or make decisions or recommendations that may occasionally be reviewed, revised or reversed? No Physical Requirements: Indicate requirements that are representative of those that must be met to successfully perform the essential duties of this job. Ability to speak and hear. Close and distance vision. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Additional physical and visual requirements (check all that apply) x Identify and distinguish colors x Stand for long periods of time x Walk extended distances x Lift/carry 6-25 lbs. x Lift/carry 26-50 lbs. x Lift/carry over 50 lbs. x Reach hands and arms in any direction x Kneel and/or stoop repeatedlyOtherWorking Conditions: Indicate the environmental aspects of the job. Continually works in normal office conditions and in close proximity to others. Additional working conditions (check all that apply)Outdoor weather conditionsExtreme cold (non-weather)Extreme heat (non-weather) x Wet or humid conditionsNear moving or mechanical partsOn high precarious places x With fumes or airborne particles x Near toxic or caustic chemicals x Near risk of electrical shockNear loud noisesIn areas of strong vibration x Other: Varying schedule to include evenings, holidays and overtime as business dictates.For Compensation Department Use Only Final Job Title: Housekeeper Compensation Analyst CDM & DK Approved Job Grade: 2 Date Job Evaluated: 1/12/07 Approved FLSA Status: Non Exempt Job Family: Housekeeping Incentive Plan: Customer Sat Bonus EEO Category: Service WorkersAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.About UsThis position offers health care benefits, retirement benefits, earned paid time off (including sick leave where applicable), life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility waiting period, contribution, and other requirements and conditions.About the TeamWhy have less when you can have MORE - all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel-offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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