Front End Managers

FRONT END MANAGERFLSA: Non-exempt (hourly rate; eligible for overtime)Reports to: STORE MANAGERSummary:The primary emphasis in this position is providing and ensuring customer satisfaction is maintained throughout the entire Front End. The Front End Manager must ensure policies and procedures are followed by; monitoring cashier performance, labor control, and customer relations. A Front End Manager is responsible for; providing effective training, development, and work direction for all Front End Teammates. This position requires the ability to encourage individual and group support toward department objectives. In addition, this position requires; ongoing social skills, strong verbal interaction, good judgement, good decision making, register operation, some reading, light lifting, as well as, standing. This position requires the Front End Manager to work in a fast pace environment and at times perform multiple tasks at once. A Front End Manager must be able to run the service desk in an efficient and courteous manner that not only meets our company policies and standards, but our customers' expectations as well. Some duties include but are not limited to; selling and filling lottery, processing bill payments, selling money orders, maintaining dry cleaning, maintaining breaklunch schedules, ordering cigarettesbagscandyballoons and writing a schedule to meet the needs of the business. Position hours will vary with the needs of the business.Essential Functions:Follow all Red Shirt Service guidelines at all times and assure team is as wellGreet each customer as they approach the Service Desk or RegisterAssure the scan of each customer's grocery order with accuracy and efficiencyAssure the proper use of the ScanMaster Discrepancy From and ensure proper communication of items not on fileAssure proper scanning and bagging techniques for maximum efficiency while meeting customer's needsAssure proper execution of the Less Than 3 Guarantee to avoid congestion on the Front EndProper execution of all BFM Guarantees to ensure customer satisfactionAssure accurate identification of produce items and keying of appropriate code numbersMaintains knowledge of our weekly and monthly adsMaintains knowledge of all special promotionsAnswers questions and provide assistance as necessary to teammates and customersAssist customers with specific requestsAssures all are counting tillcash drawersafe before the start of your shiftAssures that the register, cash drawer, cash office, and lottery tickets are secure at all timesAssures proper handling of all payment media accurately to maintain proper cash controls Settles daily paperworkand makes depositSettles and reconciles lotteryAssures correctly followed void proceduresAssures proper use of override swipeFront End Manager JD - 2016Assures proper authorization for check cashingEnforces all security; money transportation on the front end, bottom of the Basket (BOB), sweet- hearting, shopliftingAssures correct procedures for credit returns, exchanges and guaranteesAbides by all store and department policies as stated in the teammate hand book and any other manualsAssures all guarantees are followed and properlyAssures proper customer relations of all Front End TeammatesAssures team's adherence to company policiesCommunicates and work with store management at all timesAssures clear communication of all new departmental policies and procedures to all Front End TeammatesAssures the proper execution of the Feature Item and Toeing the LineConducts training and assess retraining needsProvides feedback to Store Management on teammate performanceRecommend and administer teammate disciplinary action in conjunction with store management - including cashaccountability policyDelegates work assignments as neededAssures proper department cleaning and sanitation including use of cleaning and sanitation logAssures hourly store sweeps are performed properlyAssures the department is organized at all timesGuides and directs cashiersHelps stock shelves andor face the store as neededResponsible for department achieving all budgeted numbers; labor budgets, gross profit budgetsResponsible for ordering department supplies and controlling supply costsFollows all store and department policies as stated in the Teammate Personnel hand book and any other manualswhich may be provided to youMaintain proper inventory levels for cigarettes, tobacco, bags, and candyAttend all department meetings, sales meetings, and huddle upsPerform additional duties as assigned by store or corporate managementEssential Minimum QualificationsSkillsReadingAbove average math skills, including ability to handle large sums of moneyAbility to communicate clearly and effectively with teammates and customersBasic writing skillsVisual clarityGood telephone and intercom etiquetteAbility to follow verbal and written directionsStrong organizational skillsAbility to multi-task and prioritizeGood recordkeeping abilityBasic computer skillsAbility to operate cash registerStrong leadership skillsAbility to work safelyrecblid 8pag1yn2ifrcwqu04kze0ccsov0gts

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