Customer Relations Specialist

Overview: Connecticut Pest Elimination is a full-service Pest Control company servicing both businesses and residences throughout the state of Connecticut. We offer great home protection plans to help preserve the value of your home! Also, we specialize in rodents, wildlife, and various insects including Bed Bugs, Termites, Roaches, Carpenter Ants, Bees, Fleas, and more! Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment. Apply today in minutes from any device for a chance to expand your knowledge, grow your career, and increase your financial opportunities!  Responsibilities: As a Customer Relations Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that’s the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you’ll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers. You will…Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don’t worry, we will train you!Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriateUse your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needsMonitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other resultsReschedule unserviced accounts within 24 hoursParticipate in quality assurance processes, programs, and initiativesSafeguards customer’s privacy and other proprietary informationWhat type of benefits will you receive? Starting pay rate is $20.00 to $23.00 USD hourlyComprehensive benefits package including medical, dental, vision, maternity, & life Insurance401(k) plan with company match, employee stock purchase planPaid vacation, holidays, and sick leaveEmployee discounts, tuition reimbursement, dependent scholarship awardsIndustry leading, quality, comprehensive training program Why Connecticut Pest Elimination? Connecticut Pest Elimination is an award-winning brand with over 25 years of industry experience. We’re a local brand backed by Rollins Inc., a leading, global company that provides pest control services through its subsidiaries and franchises! We take tremendous pride in caring for our employees, customers, and our community. We can’t wait to learn more about you! Qualifications: What do you need to be successful?Previous experience in Customer Service or Sales preferred High School Diploma or equivalent requiredExcellent interpersonal and communication skillsBasic computer skills in various software and web-based applicationsProficient in Microsoft OfficeStrong attention to detail and follow throughDemonstrated ability to prioritize tasks and manage time efficientlyWe will consider for employment all qualified applicants in a manner consistent with the requirements of applicable federal, state and local lawsWhat will my work environment be like? Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.  Be able to regularly lift and/or move up to 25 pounds. Connecticut Pest is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer  #PRIORITY

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