Student Accounts Specialist

The University of Olivet was founded in 1844 as an institution of higher education open to all regardless of race, gender, or ability to pay. The University's faculty and staff continue its tradition of creating and sustaining a welcoming and inclusive educational environment for students and maintaining its commitment to social justice.The University is one of the most diverse private liberal arts institutions in the state of Michigan and actively seeks diversity in its students, faculty, and staff. The undergraduate student body is a mix of urban and rural students from a range of socioeconomic backgrounds, many of whom are first-generation university attendees. The University's faculty and staff are committed to providing personalized, individualized attention for students who commit themselves to seeking academic and personal success.Consistent with this history, members of historically underrepresented groups are strongly encouraged to apply.Position SummaryThis position is responsible for effective management of student account billing, collections, payment plans, and third-party billing.Education and ExperienceThe requirements listed below are representative of the education and experience necessary for an individual to perform the essential responsibilities satisfactorily:Required: Associate's degree in accounting or related field and three (3) years of experience in the financial industry or higher education.Preferred: Bachelor's degree in finance/accounting or related field and minimum five (5) years of experience in financial industry or higher education is preferred for this position.CompensationThis is a full-time, 12-month, exempt position with a competitive salary, comprehensive benefits package, with generous paid holiday and leave time. Tuition programs available.Application ProcessReview of applications will begin immediately. Click the "Apply" button. From there, follow the instructions to complete a profile and upload a cover letter, resume, and information for three references.Additional Position details follow.ResponsibilitiesRoutinely review student accounts to ensure posting of appropriate charges.Post charges, fees, and fines to students' accounts.Run process of finance charges monthly and check statements for accuracy.Create a balance list each semester and oversee the phone calls for non-payment.Set up charges in Jenzabar for each student population and maintain accuracy of charges.Set up and maintain payment plans through The University of Olivet payment plan.Work with housing coordinator to ensure all housing assignments and meals plans are entered on system and are reflected accurately on student billing statements.Update student balances monthly and annually.Work closely with accounting office on managing general ledger and accounts.Enforce payment dates each semester.Put students' accounts with balances on hold to restrict registration.Send delinquent accounts for exited students to pre-collections and then to collections each semester.Drop students' schedules for non-payment and communicate this to students and families.Manage exited students' accounts to collections.Communicate with students and college employees regarding college, federal and state policies and procedures and enforce the same.Counsel students/parents on payment options.Track payment plans for non-payment and follow up with students and families for compliance.Send billing statements every 30 days.Maintain positive relationships with third-party servicers such as pre-collections, collections and payment plan providers.Maintain compliance of federal and state regulations for collecting on accounts.Negotiate account settlements requests through bankruptcies and settlements.Process student refunds weekly.Manage third-party billing.Provide reports to staff, faculty and administration as requested.Fill in for Customer Service Specialist as needed.Assist with answering phone calls.Assist students and parents during orientation with billing questions and payment options.Perform other duties as assigned by the supervisor.AccountabilitiesMaintain program of compliance for all assigned student account-related programs.Provide regular reporting and analysis to the Vice President and CFO.Develop and distribute printed information regarding student account receivables.Inform Vice President and CFO on the impact of changes in student account receivables related policies.Develop appropriate personnel, procedures, and manuals.Maintain relationships with professional student employment organizations.Attend professional development activities as approved by the Vice President and CFO.Develop processes and improve on the collection of student account receivables.Perform duties in a diverse, challenging and occasionally stressful environment.Working Conditions: Work is normally performed in an office environment.Hazards: Mainly those present in a normal office setting; no known hazards.

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