Front Desk

Scheduling Coordinator Location: Ocala, Florida Schedule: Full-Time, Monday - Friday Position Summary Ethos Health Group is seeking a detail-oriented and compassionate Scheduling Coordinator to join our Ocala, FL office. This role serves as a primary point of contact for patients, ensuring accurate appointment scheduling and a positive first impression of our organization. The ideal candidate is organized, professional, and committed to providing exceptional patient service in a fast-paced healthcare environment. Key Responsibilities: Patient Scheduling & Front-Line Communication Schedule, confirm, reschedule, and cancel patient appointments with accuracy and efficiency Answer incoming calls and electronic scheduling requests in a courteous and patient-focused manner Verify patient demographics, and appointment requirements Provide patients with clear instructions regarding appointment preparation, arrival times, and office policies Clinic & Scheduling Support Follow provider scheduling templates and access guidelines Monitor cancellations, waitlists, and open appointment slots to maximize provider availability Coordinate scheduling within the Sarasota location Communicate schedule changes and urgent needs to clinical and administrative staff Documentation & Compliance Accurately enter and maintain scheduling data in the EHR and scheduling systems Maintain strict confidentiality and comply with HIPAA and Ethos Health Group policies Adhere to established workflows, customer service standards, and documentation requirements Patient Experience Serve as a welcoming and professional representative of Ethos Health Group Assist with routine patient questions and escalate concerns as appropriate Support Ethos Health Group's mission of delivering compassionate, high-quality care Qualifications: Required High school diploma or equivalent Strong verbal and written communication skills Basic computer proficiency and ability to learn EHR systems Preferred Experience in a multi-provider outpatient medical practice Knowledge of medical terminology and insurance verification Skills & Competencies Exceptional customer service and interpersonal skills Strong attention to detail and accuracy Ability to multitask in a high-volume environment Time management and organizational skills Dependability, professionalism, and teamwork

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