Workplace Experience Manager

Workplace Experience Manager Position OverviewTMG Partners seeks an experienced leader to create exceptional workplace experiences at a premier, owner-occupied Class A office project that serves as the client's corporate headquarters. The ideal candidate will cultivate experiences that embody our client's purpose: delivering our hometowns, serving our planet, and leading with love. This role will build and sustain a workplace environment where employees feel valued, connected, and inspired to do their best work.Reporting to TMG and aligned with the Senior IFM Program Manager the Workplace Experience Manager will partner with senior leadership to design programs, experiences, and services that bring the client's values to life.CORE RESPONSIBILITIESEmployee Engagement & Culture Building Embody "Leading with Love"Design and execute employee engagement programs that demonstrate empathy, compassion, and genuine care for employeesCreate meaningful experiences that help employees feel like they belong to something larger than themselvesBuild a sense of community and connection across departments, functions, and levelsPartner with LeadershipCollaborating with executives and senior leaders on culture initiatives and team-building strategiesCoach and advise managers on employee engagement best practices, team dynamics, and creating inclusive environmentsServe as a trusted partner to leadership on people and culture mattersOwn and execute onsite meetings, executive visits, and team offsites and ensure flawless executionDrive Cultural ExcellenceChampion our client 'score values (Trustworthy, Empathetic, Curious, Tenacious, Nimble, Owners) through programs and experiencesPlan and execute employee events, recognition programs, and celebrations that cause joy for employeesMeasure employee engagement and identify opportunities to continuously improve the employee experienceFoster diversity, equity, and inclusion in all programs and initiativesBuild Community & ConnectionCreate opportunities for employees to connect across organizational boundariesDevelop programming that helps employees understand how their work contributes to our client's missionPartner with Employee Resource Groups and internal networks to amplify employee voicesWorkplace Experience & Service Excellence Deliver Best in Class Hospitality ServiceBring hospitality and service excellence mindset to every aspect of the employee experienceCollaborate with C-level executives on workplace experience strategy and visionPartner with Facilities & OperationsManage the hospitality service delivery of facilities operations and vendor management, janitorial services, security, food and beverage, HVAC, maintenance, and service contracts ensuring service quality and accountabilityEnsure workplace services and operational standards reflect our client commitment to safety and excellence, including ADA accessibility, fire/life/safety protocols, emergency preparedness, and adherence to all local and state requirementsCoordinate high-touch employee services and amenities that make employees' lives easierIdentify and implement service improvements that eliminate friction in the employee experienceCreate Moments That MatterDesign and oversee concierge-style services that anticipate and meet employee needsEnsure workplace hospitality reflects the care and attention our client shows its customers and communitiesMake Oakland HQ a place our client's employees are proud to workQUALIFICATIONSRequired Experience10+ years of progressive experience in employee engagement, workplace experience, culture building, or related fieldsProven track record of designing and implementing employee programs that drive engagement and belongingExperience of partnering with senior leadership and coaching managers on people and culture mattersDemonstrated ability to build community and create meaningful employee experiences at scaleStrong project management skills with ability to execute complex programs and eventsExperience in workplace operations, facilities management, or office leadership rolesCore CompetenciesEmpathy & Emotional Intelligence: Natural ability to understand and respond to employee needs with compassion and careStrategic Partnership: Skilled at partnering with executives and influencing without authorityService Excellence: Deep understanding of hospitality and creating exceptional experiencesCultural Fluency: Ability to work effectively across diverse teams and champion inclusionResults Orientation: Track record of measurable improvements in employee engagement and satisfactionAttention to Detail: Strong attention to detailCollaboration: Ability to partner effectively with senior leadership and cross-functional teamsPreferred BackgroundExperience in hospitality industry (hotels, resorts, luxury service environments)Background in community building, culture development, or organizational developmentExperience in corporate headquarters or campus environmentsUnderstanding of how physical workplace and services impact employee experienceFamiliarity with employee engagement measurement and continuous improvement methodologiesPhysical RequirementsAbility to maintain regular and predictable attendance Ability to be present onsite at the office site retail campus 5 days a week (Monday - Friday), sometimes with varying hours to meet tenant and operational needs. Ability to sit, stand, walk, and climb stairs, both in office/retail space and in a construction environment.Ability to use a computer and related equipment, often for multiple hours each day. Ability to lift and/or move up to 25 pounds. The duties listed in this job description are intended to be illustrative. Additional duties can be assigned as needed, based on operational or business needs. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions. Any employee with a need for workplace accommodation should refer to TMG's policy of reasonable accommodation to submit a request. TMG Partners is an equal opportunity employer and prohibits discrimination and harassment of any kind. Employment decisions are made without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected medical condition, age, marital status, veteran status, or any other status protected under applicable federal, state, or local law.Employment with TMG Partners is at-will, meaning that either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law. Nothing in this job description should be construed as a contract of employment or a guarantee of continued employment.The expected base salary range for this position is $110,000 - $159,000. Actual compensation will be determined based on experience, skills, qualifications, and other job-related factors. This position may also be eligible for bonus and a comprehensive benefits package.

Apply Now