Supervisor

Company ProfileFounded in 1997 by Thierry Gillier, Zadig&Voltaire is a French contemporary designer brand known for redefining luxury with a bold, modern perspective offering fashion for both women and men. Rooted in freedom and creative audacity, the brand draws inspiration from contemporary art, rock & roll, a Parisian spirit, and self-empowerment, values that inform everything we do, from design to the way we collaborate, innovate, and grow our teams. The spirit of the brand is eternally youthful, encouraging its community to embrace individuality and self-expression while practicing self-love, taking bold steps, and living on their own terms.Zadig&Voltaire is dedicated to nurturing the talents of tomorrow and supporting the development of its employees' skills across all the countries where the brand is present. True to its founders' vision, the company is guided by an artistic and entrepreneurial mindset where employees are encouraged to be agile and proactive within a fast-growing global brand. Zadig&Voltaire fully embraces the complex challenges of the 21st century by actively engaging in its global sustainability program VoltAIRe.As an evolving global brand, Zadig & Voltaire is looking for talented people to get involved. Zadig & Voltaire is an equal opportunity employer.Position OverviewAs a Sales Supervisor at Zadig & Voltaire's Fashion Island boutique, you play a pivotal role in driving store performance and fostering a culture of excellence. You support the General Manager (GM) and Assistant General Manager (AGM) in achieving sales goals and operational standards. In their absence, you serve as the store lead, ensuring seamless execution of daily tasks, exceptional customer service, and team development. ($18-$22 per hour with commission on sales)Key ResponsibilitiesLead your team to meet and exceed store sales targets as directed by the GM/AGMMaintain a strong floor presence to maximize selling opportunitiesEnsure a consistent positive and rewarding client experienceDeliver personalized customer service in line with brand values and standardsSupport key business initiatives and product launchesDrive clientele development through customer data collection and relationship-buildingLeverage marketing tools to engage clients and boost salesUtilize CRM technology to enhance client journey and experienceStay informed and passionate about the luxury fashion industry and market trendsEnsure the store is clean, organized, and welcoming to customersMaintain visual standards and ensure compliance with all company policiesNote: This list of responsibilities is not exhaustive. Additional duties may be assigned as needed tosupport business operations and team success.RequirementsSales & ServiceProven success in customer/clientele sales and meeting performance goalsCommitment to delivering exceptional customer service and exceeding expectationsLeadership & OperationsExperience in team management, training, and performance techniquesAbility to manage priorities, multitask, and maintain attention to detailStrong verbal and written communication and interpersonal skillsTechnical SkillsFamiliarity with retail POS systems, (Y2) Microsoft Office, and Google DocsComfortable using technology to support sales and enhance customer servicePersonal AttributesPassion for the contemporary / luxury fashionPositive, proactive, and collaborative mindsetFlexible, responsible, and self-motivatedEducation & ExperienceHigh School Diploma required; Associate or Bachelor's degree preferredMinimum 1 year of experience as a Sales SupervisorPosition OverviewAs a Key Holder at Zadig & Voltaire Bloomindale's Newport location, you are a trusted brand ambassador and an essential part of the store team. You are responsible for supporting day-to-day operations, including opening and closing the boutique, delivering exceptional client experience, and ensuring the boutique environment consistently reflects the elevated standards of the brand. You will contribute to the store's success through expert styling, attention to detail and commitment to client satisfaction. ($18-$19 per hour with commission on sales)ResponsibilitiesAct as a dependable point of contact when management is off-site by assisting with store opening/closing and overseeing daily operations.Maintain a strong floor presence to drive individual sales and support the team in delivering seamless client experience.Ensure a consistently positive and personalized client experience by prioritizing the customer and maintaining the brand's luxury presence throughout every interaction.Capture client data and support follow-up efforts to build lasting relationships and contribute to clienteling goals.Replenish merchandise and ensure the sales floor is consistently organized, styled, and fully stocked.Stay informed on key product launches and brand initiatives to educate customers and enhance selling conversations.Demonstrate strong personal styling and product knowledge to elevate the shopping experience.Utilize business reporting tools to identify opportunities, address challenges, and optimize daily performance.Utilize the available marketing tools to engage current and new business and drive sales.Embrace and utilize technology to enhance customer experience.Demonstrate a passion for the luxury sector and knowledgeable of industry, market and fashion trends.RequirementsSales and ServiceProven experience in client-focused retail sales with a strong track record of achieving personal sales goals.Strong commitment to delivering excellent customer service and ensuring a memorable shopping experience.Knowledge of retail sales techniques and a keen interest in providing personalized service.Leadership and OperationsComfortable with basic store operations, including replenishment, stocking, and visual presentation.Familiar with Retail POS systems, MS Office, and Google Docs.Ability to manage time effectively, prioritize tasks, and maintain attention to detail in a fast-paced environment.Excellent verbal, written, and interpersonal communication skills.Passionate about the luxury retail sector with an understanding of market trends and industry dynamics.Positive, flexible, and reliable, with a focus on contributing to the team's success.Education and TrainingHS Diploma Required; Associate's/bachelor's degrees preferred.ExperienceMinimum 2-year experience working within retail sales environment; luxury retail experience a plus.

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