Technical Writer

Job Description: Act as the primary point of contact for all documentation across learning (administrator) and support (end‑user) channels Edit, review, and refine documentation drafts for clarity, consistency, and accuracy Schedule, approve, and publish documentation updates across multiple platforms Manage page structure, navigation, and overall organization of documentation content Ensure consistent terminology, tone, and style across all published materials Source, update, and maintain screenshots and visual assets Draft video scripts to support documentation and learning experiences when needed Manage uploads and updates to centralized download repositories Identify and maintain accurate cross‑links to related or authoritative content; coordinate with partner teams as needed Conduct required accuracy, compliance, and freshness reviews on a regular cadence Partner with product leadership to align documentation strategy, priorities, and messaging (with product teams providing first drafts for new content) Proactively identify and implement opportunities to optimize and improve site documentation Draft and review internal posts and community‑facing announcements related to product updates Ensure alignment with established enterprise documentation and learning content standards before publishing Upload presentation materials and ensure documentation, blogs, and videos are properly linked on adoption and enablement pages Requirements: 3+ years of experience editing and reviewing technical documentation 3+ years of experience publishing and maintaining documentation for enterprise software or SaaS products 2+ years of experience supporting both administrative and end‑user documentation channels Proven ability to manage documentation lifecycle activities, including reviews, updates, publishing, and audits Strong attention to detail with a focus on accuracy, consistency, and usability Experience coordinating with product managers, engineers, or cross‑functional stakeholders Ability to manage multiple documentation updates simultaneously while meeting deadlines Benefits: Medical, dental, and vision coverage Flexible Spending Account 401k program Competitive PTO offerings Parental Leave Opportunities for professional growth and development

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