Service Delivery Manager

Service Delivery Manager The Service Delivery Head will be responsible for driving revenue growth, account expansion, and new logo acquisition for the BFSI Infrastructure Services practice across the NY/NJ/CT region. This role owns end to end business outcomes across a cluster of BFSI accounts, combining strategic sales leadership with deep infrastructure domain understanding and strong CXO relationships. The incumbent will act as a growth owner, partnering with delivery, solutions, alliances, and leadership teams to build scalable, compliant, and differentiated infrastructure offerings for Banking, Financial Services, and Insurance clients. Key Responsibilities Business Growth & Revenue Ownership o Own P&L, revenue growth, and margin performance for the BFSI infrastructure cluster in the NY/NJ/CT region o Drive annual, quarterly, and pipeline targets across run, transform, and new growth deals o Identify, qualify, and convert large infrastructure managed services and transformation opportunities o Lead new logo acquisition and white space mining within existing BFSI accounts Client Relationship & CXO Engagement o Build and sustain trusted advisor relationships with BFSI CXOs (CIO, CTO, CISO, COO, Head of Infrastructure) o Position the organization as a strategic infrastructure partner, not just a service provider o Lead executive governance, account reviews, and strategic roadmap discussions o Anticipate client needs around resilience, regulatory compliance, security, cost optimization, and modernization Solutioning & Deal Leadership o Shape and own end to end deal strategy for large and complex BFSI infrastructure opportunities o Collaborate with solution architects and delivery leaders to design secure, compliant, and scalable solutions o Lead RFP/RFI responses, commercial structuring, and contract negotiations o Ensure alignment between sales commitments and delivery feasibility Portfolio & Account Management o Drive account mining, cross sell, and upsell across infrastructure towers: Data Center & Hybrid Cloud Workplace & End User Computing Network & Security ITSM, Automation, AIOps, Command Centers o Identify transformation and annuity opportunities across steady state and change programs o Ensure customer satisfaction, account stability, and long term growth sustainability Market & Offering Development o Contribute to BFSI specific infrastructure offerings aligned to regulatory and operational needs o Track market trends across cloud, cyber resilience, automation, and AI led IT operations o Partner with alliances and hyperscalers to co create differentiated BFSI solutions Leadership & Governance o Lead and mentor business development, account, and solution teams o Partner with delivery leadership to ensure seamless transition and steady state success o Drive strong internal governance, risk management, and compliance adherence Experience & Qualifications o 15+ years of experience in IT Infrastructure Services, BFSI preferred o Proven track record of revenue growth, large deal closures, and account expansion o Experience managing multi tower infrastructure portfolios in regulated environments Salary Range- $110,000-$130,000 a year #LI-SP3 #LI-VX1

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