Hubbel - - Responsibilities: Install, troubleshoot and perform maintenance on Data Collection Units (DCU) within New York City as directed by Field Services Manager; Troubleshoot customer backhaul connections (Ethernet, Cell, Fiber Optics); Generate Field/DCU procedures for troubleshooting and equipment diagnosis; Ensure compliance with Service Level Agreements through timely response and resolution; Keep detailed notes and track customer issues through CRM system
