Help Desk Technician

Position: Helpdesk Technician (MSP Position)All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.NOTE: Must be willing to work onsiteSchedule: 24 hours Tuesday - ThursdayLocation: Manhattan, NYJob Responsibilities:* Basic PC, Mac, and Phone troubleshooting knowledge. These candidates will cover the on-site desks and provide "Tier 1" support, triage, etc. and escalate as necessary.* End-user hardware and software troubleshooting* Windows OS, Apple OS X, Chrome OS (Chromebooks), iOS, Android* Zoom, Google Suite, Google Meet, Google Slides, Keynote, Jamf* Monitor and accessory deployment/collection* Imaging/Provisioning Laptops/Workstations (not 100% required)* Face-to-face support experience. Working with end users to solve IT problems.* Laptop & mobile device deployments* Upgrading broken devices or any damaged devices* Workstation Sweeps - Resetting monitors on a weekly basis* Ensure workstation monitors are functioning along with peripherals* Inventory and counts of all peripherals, computers, printer toners, accessories, and any misc. assets* Maintain Storage room assets and counts* Interfacing with users to troubleshoot software issues* Printer management and preventative maintenance xijylhu * E-waste* Wipe all devices before e-wastingQualifications / Experience :* A+ Certification* Inventory Systems* Ticketing SystemsPay: $40.00 per hourBenefits:* Employee discount* Referral programExperience:* macOS: 4 years (Required)Ability to Commute:* New York, NY 10003 (Required)Work Location: In person

Apply Now