Grocery Floor Supervisor

Grocery Floor Supervisor Role Department: Store Operations Reports To: Store Manager / Assistant Store Manager Position Summary The Floor Supervisor oversees daily store floor operations to ensure excellent customer service, efficient merchandising, and smooth team execution. This role acts as the on-duty leader, coordinating staff, maintaining standards, resolving issues in real time, and ensuring the store is customer-ready at all times. Key Responsibilities Operations & Floor Leadership Lead and supervise floor staff during assigned shiftsEnsure shelves are stocked, faced, signed, and compliant with merchandising standardsMonitor store conditions (cleanliness, safety, organization) and address issues immediatelyExecute daily priorities such as promotions, resets, and seasonal displays Customer Experience Serve as the main point of contact for customer concerns and escalationsResolve complaints professionally and in alignment with company policiesSupport front-end flow, including registers and peak-time coverage Team Supervision & Support Assign tasks and adjust staffing based on traffic and business needsCoach employees on service standards, productivity, and safetyEnsure adherence to policies, procedures, and attendance standards Inventory & Merchandising Support inventory accuracy through proper rotation, dating, and shrink awarenessCommunicate out-of-stocks, quality issues, and replenishment needsEnsure promotional items and price integrity are accurate on the floorEnsure dated or damaged products are properly removed and documented according to company policy Safety & Compliance Enforce food safety, workplace safety, and loss-prevention standardsConduct safety walks and respond to incidents appropriatelyEnsure compliance with local health and labor regulations Communication & Reporting Communicate store performance, issues, and wins to store leadershipComplete shift reports and document incidents as required Qualifications 1–3 years of retail, grocery, or hospitality leadership experience preferredStrong communication and problem-solving skillsAbility to multitask and make decisions in a fast-paced environmentBasic computer and POS system proficiencyAbility to lift up to 40 lbs and stand or walk for extended periods Schedule Requirements Weekend availability is required for this position. The schedule will typically include weekend shifts, with two consecutive days off scheduled during the weekday. Flexible availability is expected, including evenings, weekends, and holidays based on business needs. Key Competencies Leadership and accountabilityCustomer-first mindsetOperational executionTeam motivation and coachingAttention to detail More detail about Happier Grocery part of Happier People Management, please visit

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