People & Culture Lead

People & Culture LeadAt the center of a high-energy store environment, the People & Culture Lead plays a key role in shaping the team and customer experience.This role supports employee engagement, development, and customer service execution on the floor. You'll partner closely with the Assistant Store Director - People & Culture to build a strong, engaged team while ensuring every customer interaction reflects the energy and standards of the brand.What You'll DoLead the Customer ExperienceDeliver and uphold a best-in-class, on-brand customer experience on the sales floorAct as a role model for service, energy, and customer connectionSupport the team in creating engaging, authentic interactions that drive loyalty and conversionHelp identify opportunities to improve the overall customer journeyDrive Sales Through PeopleSupport execution of sales strategies and in-store initiativesContribute to a dynamic and engaging store environment that drives performanceSupport clienteling and customer retention effortsHelp connect team behaviors to business resultsSupport Team DevelopmentAssist in training new hires and reinforcing service expectationsProvide ongoing feedback to support team growth and consistencyHelp foster a positive, inclusive, and high-energy team environmentRecognize strong performance and reinforce a culture of accountabilitySupport Total Store SuccessAct as a visible, hands-on leader-on-duty on the sales floorSupport the team in delivering a seamless, engaging customer experienceProvide real-time feedback and guidance to maintain strong execution standardsPartner with Brand Experience and Operations teams to ensure alignmentTrain and coach team members on customer experience standardsReinforce consistency in execution through clear communication and feedbackSupport the development of future talent within the storeLead opening and closing execution- Ensure all opening and closing procedures are executed flawlessly, including team readiness, operational checks, store security, and setting the tone for daily successWho You Are1+ years of training, people development, or retail supervisor experiencePassionate about people, customer experience, and fashionComfortable working in a fast-paced, high-volume environmentStrong communicator and team collaborator who can coach, motivate, and connect with othersEnergetic, adaptable, and solutions orientedTeam-focused with a strong sense of ownership and accountabilityFlexible and ready to work nights, weekends, and holidaysReporting StructureReports to: Assistant Store Director - People & CultureDirect Reports: NoneWhy You'll Love It HereGrowth - We're growing fast, and we want you to grow with usTeam - Work with passionate, creative, and driven peopleEnergy - No two days are the same"”new drops, new trends, new opportunitiesImpact - What you do directly shapes both the team and the customer experienceIf you're ready to lead with energy, inspire a team, and build something unforgettable"”we want to hear from you.Apply now and let's make it happen.

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