Field Service Engineer 2

Job Description: Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system Perform troubleshooting, service repairs and installations of moderate complexity Lead communications with customers and serve as escalation point for customer related concerns Own customer issues from dispatch or identification of issue to resolution Proactively engage with other team members to ensure appropriate solution for the customer Lead installations, validations, maintenance, and service repair needs on designated equipment Leverage customer knowledge and relationships to assist customers and service sales with contract and on demand revenue growth Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues Requirements: Associate degree in related field or equivalent military education and 4 years of experience servicing electronic equipment Or high school diploma/GED and 6 years of relevant experience Technical capabilities including troubleshooting, repair and installation Must have and maintain a valid Driver’s License Experience with Web applications as well as Microsoft suite of products Legal authorization to work in the U.S. is required. Benefits: medical, dental, vision paid time off 401(k) plan with employee and company contribution opportunities life, disability, and accident insurance tuition reimbursement

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