Manager, Control Center Training & Procedures

Manager, Control Center Training & Procedures Location: TerraForm Power Remote Operation Center, Albany NY About Us TerraForm Power ("TERP"), a platform company of Brookfield, attracts high-performing individuals who are driven to make an impact in a fast-paced and collaborative environment. We offer unparalleled opportunities to lead and manage one of the largest renewable energy businesses with decades of history, while contributing to the global need for sustainable energy. The company is committed to employee development, encouraging curiosity, ownership, and continuous learning. You'll be empowered to take initiative, contribute ideas, and grow your career within a supportive and ambitious organization. This position will be based in remote. Job Summary The Control Center Training & Procedures Manager is responsible for building and continuously improving the Remote Operation Center's (ROC) operating procedures and training programs that enable safe, compliant, and efficient operations of renewable generation and battery energy storage systems (BESS). This role owns the governance of fault and outage procedures, change management, training curriculum, and operator qualification. The Manager will ensure desk operators understand and execute their responsibilities under NERC standards and ISO/RTO market rules, while maintaining operational excellence, compliance rigor, and high-quality incident response. This position partners closely with ROC leadership, Engineering, Asset Operations, Compliance, Cybersecurity, Trading/Commercial, and Field O&M to deliver resilient, standardized desk operations across the fleet. Responsibilities Procedure Governance & Change Management Author, update, and standardize ROC operating procedures for wind, solar, and BESS, including: Fault response, outage detection/triage, derates, alarms, abnormal conditions, and emergency operations. Switching/tagging/lockout-tagout (LOTO) protocols in coordination with site O&M and grid operators. BESS-specific procedures (state-of-charge management, thermal events, EMS/BMS fault handling, fire/life-safety interfaces). Establish a formal Management of Change (MOC) program for procedure revisions, including stakeholder review, version control, approvals, and effective dates. Maintain a central document repository (e.g., SharePoint) with clear taxonomy, searchability, and controlled access. Drive alignment between ROC procedures and OEM manuals, site SOPs, engineering directives, SCADA/EMS functionality, and compliance requirements. Training, Qualification & Continuous Learning Design and implement a competency-based training program for desk operators: Onboarding, recurrent training, annual requalification, and delta training for procedural changes. Scenario-based simulations for high-risk/low-frequency events (e.g., system black-start coordination, high-wind cut-out, BESS thermal runaways, solar inverter tripping, grid frequency excursions). NERC and ISO/RTO role responsibilities (notifications, operating limits, telemetry/AGC, outage reporting). Build and administer an LMS (or equivalent training records system) with learning paths, assessments, and objective rubrics. Certify Operators for desk readiness; track individual competencies, corrective action plans, and proficiency trends. Facilitate post-incident "just culture" learning reviews; incorporate outcomes into training and procedures. Compliance & Industry Standards Work with Compliance to ensure operator practices align with applicable NERC standards, registered entity obligations, and documented responsibilities. Work with Trading/Marketing, Engineering, and Operations to Translate ISO/RTO market and operational rules into desk-level procedures: Real-time dispatch, telemetering, AGC participation, schedule adherence, curtailment/redispatch, outage submission (planned/forced), derates, ramp rates, ancillary services performance, and settlement-impacting actions. Coordinate with Compliance for internal/external audits; provide records of training, procedures, O&P testing, drill logs, and evidence requests. Act as the primary point of contact for training/procedure evidence during audits and mock audits, including preparation of narratives, samples, and interview prep for operators. Support cyber-aware operations. Operational Excellence & Performance Management Define and track KPIs for procedure adoption, training effectiveness, incident response quality, and compliance readiness: Mean time to acknowledge (MTTA) and mean time to action (MTTA) for critical alarms. Procedure adherence score, training assessment pass rates, rework/corrections, audit findings closure time. Outage reporting accuracy/timeliness; ISO/RTO notification SLAs. BESS operational safety metrics (thermal alarms handled per SOP, SOC management adherence). Support root-cause analyses (RCAs) for significant events; Lead the training/procedure workstream of RCAs and track closure of corrective actions related to human performance, operating practices, and documentation. Partner with Engineering and SCADA/OT to ensure procedures reflect system capabilities and constraints (EMS/AGC logic, controls, telemetry). Stakeholder & Field Coordination Prepare and deliver high-quality communication (bulletins, playbooks, quick-reference guides) for operators and leadership. Support emergency drills with ISO/RTOs and internal Incident Command, including cross-functional exercises. Required Qualifications Bachelor's degree in Engineering, Operations Management, Energy Systems, or related field (or equivalent experience). 7-10+ years in power system operations, renewable generation, BESS operations, or utility/ISO/RTO environments. Direct experience creating and governing operating procedures and training programs for control center or plant operations. Strong working knowledge of NERC standards relevant to ROC operations and ISO/RTO processes for real-time operations and outage reporting. Familiarity with SCADA/EMS, historian systems, alarm management, and HMI workflows. Demonstrated experience with incident response, RCAs, and MOC. Excellent written communication, instructional design, and stakeholder engagement skills. A strong personal commitment to continuous improvement Value excellence in safety and environmental performance Supports a 24/7 control center; may require off-hours availability for major events, drills, or rollouts. Occasional travel (≤20%) for site visits, ISO/RTO meetings, audits, and training delivery. Preferred NERC System Operator certification or utility operator certification (or equivalent exposure to operator qualification programs). Experience with PJM certification process Experience with battery energy storage operations and OEM/BMS/EMS intricacies. Background in wind turbine controls (curtailment modes, high wind ride-through) and solar inverter/plant controller operations. Experience with LMS administration, simulation platforms, and competency frameworks. Understanding of cyber/OT practices in a control center environment (secure access, change management, evidence logging). Compensation: $140,000-$150,000 USD, bonus eligible Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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