Tech, RX Call Center

Job Description: Conduct outbound calls to patients that qualify for adherence-based programs, ensuring timely and consistent communication Address patient concerns, troubleshoot issues, and provide appropriate resolutions, ensuring patient satisfaction and program success Identify clinical support needs and escalate calls to Pharmacists on the team to further discuss concerns Use CVS Procedures and guidelines to handle patient prescription requests within HIPAA guidelines Utilize computer systems, software, and databases to accurately record patient information and interactions Maintain confidentiality and adhere to all relevant patient privacy regulations and company policies during all interactions and data handling processes Collaborate with cross-functional teams to identify areas for program improvement Identify and communicate issues to senior level staff as appropriate Requirements: Resident of Alaska, Arizona, Florida, Idaho, Illinois, Maine, New Mexico, North Carolina, Ohio, Tennessee, Texas, Utah, Vermont or Washington due to regulatory compliance Active Pharmacy Technician license in state of residence Ability to obtain Florida Registered Pharmacy Technician license through application and fee 1+ year(s) of experience in retail healthcare, preferably in a high-volume call center Minimum of one consecutive year experience in customer service Ability to maintain a consistent, reliable, and stable internet connection Benefits: medical, dental, and vision coverage paid time off retirement savings options wellness programs

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