Underwriting Associate I – Customer Service Representative

Job Description: Assist customers with policy details, billing inquiries, endorsements, and general coverage questions. Support policy renewals by providing clear explanations and guidance. Maintain a high level of accuracy in all underwriting and policy-related communications. Demonstrate a foundational understanding of underwriting, billing, DriveSmart, and cancellations/reinstatements. Develop proficiency in Cover Whale’s knowledge base, binding, billing, cancellation, and reinstatement processes. Ensure quality responses that deepen customer relationships and minimize the need for follow-up inquiries. Work closely with the DriveSmart, Underwriting and Billing teams to ensure smooth handling of customers’ needs. Requirements: 1+ years of insurance experience, preferably in underwriting or policy servicing. Strong customer service and phone communication skills, with experience handling complex insurance inquiries. Proficiency in business applications like Zendesk, HubSpot, Slack, and Excel. Strong problem-solving skills and ability to work in a fast-paced, team-oriented environment. Spanish fluency is a bonus but not required. Benefits: Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA)-4% match Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Paid Family Leave (Maternity, Paternity) Tuition Assistance Professional Training & Development

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