Jewelry Repair Coordinator

TraxNYC is looking for a highly organized and detail-oriented Jewelry Repair Coordinator to join our team in the heart of Manhattan's Diamond District. This is an excellent opportunity to work hands-on in the luxury jewelry industry, overseeing the repair and restoration of high-end gold and diamond pieces for clients worldwide "” including celebrities, athletes, and collectors.This is a hands-on, in-person role ideal for someone who thrives in a fast-paced, precision-driven environment. You'll play a central role in managing the full lifecycle of jewelry repairs "” from intake and evaluation to coordination with bench jewelers and final quality control. Strong organizational skills are essential "” you'll be trusted with high-value merchandise, strict timelines, and direct communication with customers regarding their most meaningful pieces.You don't need to be a master bench jeweler "” but you do need a strong understanding of jewelry components, attention to detail, and the ability to manage multiple repair jobs at once while maintaining accuracy.As a Jewelry Repair Coordinator, you'll help ensure every repair meets TraxNYC's quality standards "” from simple resizing and polishing to complex stone replacements and restoration work.Key Responsibilities:Oversee intake and documentation of all jewelry repair itemsEvaluate condition of pieces and clearly outline scope of repair workCreate and manage repair tickets with detailed notes and timelinesCommunicate repair estimates and turnaround times with customersCoordinate daily with setters, polishers, bench jewelers, and outside vendorsTrack and prioritize repair jobs to meet promised deadlinesInspect completed repairs for quality control before customer pickup or shipmentSource replacement stones (diamonds and gemstones) when requiredEnsure proper handling, storage, and security of high-value repair itemsManage resizing, prong rebuilding, stone tightening, clasp repair, polishing, rhodium plating, and restoration projectsHandle warranty repairs and post-sale service requestsMaintain organized digital records of all repair orders and updatesResolve customer concerns related to repairs with professionalism and urgencyTrack patterns to support workflow improvements within the repair departmentTrack costs and profits of return processes to ensure repairs are profitable What We're Looking For:Experience in jewelry repair coordination, jewelry sales, or a bench jewelry environment preferredStrong understanding of common jewelry repair processes (sizing, prong tightening, stone setting, polishing, plating)Highly organized, detail-oriented, and reliableComfortable handling high-value diamond and gold merchandiseStrong communication skills and ability to manage multiple projects at oncePunctual and dependable with a professional attitudeKnowledge of the Diamond District is a plusExperience using is preferred, but not requiredLegal authorization to work in the U.S. and valid photo ID requiredCompensation & Schedule:Pay: $20.00 - $26.00 per hour (based on experience)Subject to increase over time based on performanceSchedule:Full-time, Monday - FridayStandard shift: 10:00 AM - 6:00 PM (8 hours)Occasional weekend availability may be requiredLocation: In-person, New York, NY 10036 (Diamond District)Perks & Benefits:Paid time offEmployee discountOpportunity to work directly with high-end diamond and custom jewelryHands-on experience in repair and restoration of luxury piecesWork with a fast-growing, respected brand in the Diamond DistrictClear room for advancement into production management or operations rolesIf you're looking for a serious opportunity in the luxury jewelry world "” and you're ready to take ownership of a critical department that protects the integrity and quality of every piece we sell "” we want to hear from you. At TraxNYC, every detail matters.Check out our social media belowInstagram: Type: Full-timePay: $20.00 - $26.00 per hourExpected hours: 40 - 50 per weekBenefits:Employee discountPaid time offAbility to Commute:New York, NY 10036 (Required)Work Location: In person

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