Restaurant General Manager

Company DescriptionWish You Were Here Group is a hospitality and lifestyle group dedicated to creating memorable dining experiences inspired by global travel. With a diverse portfolio of restaurants, cafes, and bars, the group celebrates various cultures and cuisines through unique aesthetics, flavorful dishes, and exceptional service. Their properties, designed with thoughtful attention to detail, aim to immerse guests in experiences inspired by destinations around the world. Currently, the group operates in top locations such as Las Vegas, Los Angeles, New York City, and Scottsdale, with plans for continued expansion. Brands include Little Rubys Cafe, Dudleys, Elephante, Belles Beach House, Kassi 7 Bar Bambino. Position OverviewThis is a full-time General Manager role for someone in New York who is the leader operator and culture driver of the restaurant. This role is responsible for delivering an exceptional guest experience driving financial performance and building a high performing hospitality first team that reflects the Rubys brandYou are not just running a restaurant you are owning the energy standard and reputation of the brand in your marketKey Responsibilities:Leadership and CultureBuild and maintain a high performance hospitality driven cultureLead by example on the floor visible engaged and guest focusedHire train and develop a best in class team across FOH and managementDrive accountability ownership mentality and pride in executionRun pre shift meetings that energize and align the team dailyEnsure alignment with WYWH Group culture and valuesGuest ExperienceEnsure every guest receives a consistent high quality experienceActively engage with guests VIPs and regularsResolve issues quickly with a hospitality first mindsetMaintain strong online reputation across platformsWork closely with marketing on guest experience activations and feedback loopsFinancial PerformanceOwn full PL responsibility including revenue growth labor cost management and food and beverage cost controlDrive top line sales through operational excellence guest retention and in house marketing executionManage scheduling to optimize productivity without sacrificing serviceAnalyze weekly reporting and take action on trendsOperations ExcellenceMaintain best in class standards across service food quality cleanliness and ambienceEnsure all SOPs are executed consistentlyOversee inventory ordering and vendor relationshipsMaintain compliance with all health safety and licensing requirementsWork closely with culinary leadership to ensure menu executionTeam DevelopmentCoach and develop managers into future leadersConduct regular performance reviews and feedback sessionsIdentify high potential team members and create growth pathsFoster a low turnover high engagement environmentBrand and Marketing CollaborationPartner with marketing to execute campaigns events and partnershipsEnsure the in restaurant experience aligns with brand positioningSupport influencer VIP and community engagement initiativesAct as a brand ambassador in your local marketKey Metrics for Success KPIsRevenue vs budgetLabor cost percentPrime cost labor plus COGSGuest satisfaction scores and reviewsEmployee retention and engagementHealth inspection scoresMystery shopper and internal audit scoresQualificationsFive plus years of experience in a high volume or lifestyle driven restaurantProven success managing five million to fifteen million plus annual revenue locationsStrong leadership presence with the ability to inspire teamsDeep understanding of restaurant financials and cost controlPassion for hospitality food and guest experienceExperience working with brand driven or multi unit groups preferredStrong communication and organizational skillsLeadership Profile What Success Looks LikeYou run a tight operation without killing the vibeYour team respects you and performs at a high levelGuests feel the energy the moment they walk inYou think like an owner not just a managerYou are obsessed with details but understand the bigger pictureCompensation and BenefitsSalary competitive based on experience - $100k-$120k + bonusPerformance based bonus structureHealth benefitsGrowth opportunities within Wish You Were Here GroupWhy Join Rubys WYWH GroupWork with a fast growing brand driven hospitality groupBe part of a company that values culture creativity and guest experienceOpportunity to grow into multi unit or corporate leadership roles

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