Cruise Operations Coordinator

About ForaFora is the modern travel agency, empowering anyone with a passion for travel to build a thriving advisory business. We're modernizing the $100B+ travel agency industry by combining powerful technology, data, and community to enable thousands of entrepreneurs to build on our platform. Our business-in-a-box platform gives travel entrepreneurs everything they need to launch and scale, from cutting-edge tools and personalized training to a vibrant community and exclusive industry partnerships. At the heart of it all is our mission: to help the next generation of travel entrepreneurs turn their love for travel into a fulfilling career, whether full-time or part-time. We believe that everyone, from seasoned professionals to first-time advisors, can build something both profitable and personal.Founded in 2021 by seasoned entrepreneurs, Fora has grown steadily since, expanding to a team of 200+ full-time employees based in downtown New York City. In 2025, we announced our $60 million Series B and C investment rounds, led by Thrive Capital and Insight Partners, with participation by previous investors including Forerunner and Heartcore Capital. We've also been recognized as a LinkedIn Top Startup 2024, Fast Company's Most Innovative Companies 2025 and 2023, and Built In 2025 Best Places to Work.We're building the first truly unified platform for all travel needs-leveraging the best of human expertise and technology to transform how people plan and book travel.About The RoleThe Cruise Operations Coordinator supports the growth of Fora's cruise category by strengthening advisor support, improving internal workflows, and ensuring accurate, up-to-date cruise information across the platform. As cruise becomes an increasingly strategic part of the business, this role plays a key part in building structure, consistency, and scalable systems that empower advisors to confidently sell cruise. The Coordinator will help maintain partner information, support advisor education and training initiatives, manage operational processes, and continuously improve how cruise resources are organized and communicated. This is an operations-forward role ideal for someone who is highly organized, detail-oriented, systems-minded, and motivated by helping others succeed. A strong willingness to learn the cruise industry is essential.Key ResponsibilitiesResearch cruise itineraries, pricing, and availability to support advisor recommendationsPrepare and share curated sailing options and educational resources with advisorsMonitor and manage advisor support queues, responding to inquiries in a timely and professional mannerMaintain organized records of bookings, communications, and partner materialsGather, manage, and update cruise partner assets, resources, and internal documentationAssist with execution of cruise campaigns, trainings, webinars, and partner eventsCoordinate with advisors, cruise partners, and internal teams to ensure timely communicationIdentify opportunities to improve cruise workflows, tools, and processes as the business scalesContribute to building scalable processes that improve advisor experience and operational efficiencyRequirementsBachelor degree in Marketing, Business, Hospitality, Communications, or a related field1-2 years of experience in operations, travel, hospitality, support, communications, or a related fieldStrong organizational skills with the ability to manage multiple projects, partners, and deadlines simultaneouslyHigh attention to detail and accuracy when handling data, assets, and documentationExcellent written communication skills for emails, partner correspondence, and marketing supportComfort working with digital tools such as Google Workspace, CRM systems, project management tools, and email marketing platformsAbility to work independently, keep projects moving, and prioritize effectively in a fast paced environmentStrong problem-solving mindset with an interest in improving systems and processesMust be authorized to work in the US and based in NYC or willing to relocateStrongly PreferredExperience in travel, hospitality, or cruiseFamiliarity with cruise booking processes or travel operationsCuriosity about the cruise industry and a strong willingness to learn cruise products, terminology, and partner systemsCompensationCompensation for this role varies based on experience, with an indicative range of $60K-$80K + equity. Final compensation will depend on the level at which the candidate is hired, as we're considering multiple levels for this role.Additional benefits include:Unlimited vacationHealth Insurance (including an option completely covered by Fora HQ)Dental & Vision InsuranceWellhub Memberships401k plan with company matchCommuter BenefitsSupplemental Life InsuranceStock OptionsThis role is based in our beautiful New York City office (Tribeca/Fidi) with lots of natural light and great views. Our ValuesWe're forging our own pathFora has always been about driving change within the industry. We're not interested in maintaining the status quo. We're stronger togetherCommunity is our cornerstone and collective power is our strength. We believe we can all go further when we operate together, using our combined leverage to unlock better opportunities and outcomes for our advisors, partners, and travelers.We believe in technologyWe believe technology is an answer to some of the most fundamental challenges the travel industry faces. We believe advancements in AI, bold investments in our platforms, and a world-class data infrastructure will transform the work of our advisors and our partners, while creating better travel experiences for travelers.We're here to serveWe operate in service of our community and believe that when they're empowered to focus on what they do best, we all win. It's why we relentlessly advocate for our advisors and prioritize their best interest every step of the way.We mean businessFora is equal parts fun, meaningful work and serious travel business. We're unlocking opportunities for thousands of travel entrepreneurs, delivering a stream of high-quality guests at scale for our partners, and providing a superior travel experience for our travelers. It's a better equation for the future of our industry.WORK AUTHORIZATIONAuthorization to work in the United States is required for full-time roles based in our New York City office. Fora is unable to sponsor or assist with U.S. work authorization. Roles based outside of the United States are not subject to this requirement.EQUAL OPPORTUNITYFora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.

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