Driver Operations Coordinator

Company Introduction:Airspace is a tech-enabled freight forwarder that's redefining how the world's most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands.As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors. Airspace has been rated one of America's best Startup Employers, listed as one of CNBC's Disruptor 50 companies, and featured as an Innovation and Disruption leader by CBS News. Airspace has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has raised more than $140m. The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics. Position Overview: The Driver Operations Coordinator supports the day-to-day execution of Airspace's Driver Operations function. This role focuses on administrative workflows, driver support, onboarding coordination, performance case management, and payment issue resolution. This is an execution-focused role that partners closely with Driver Operations Managers to ensure drivers are supported, issues are resolved quickly, and processes are followed accurately and consistently.Compensation: $20-$25/hrKey ResponsibilitiesDriver Support & Case ManagementServe as a primary support contact for drivers regarding general questions, issues, and requestsManage inbound driver cases related to performance concerns, compliance issues, and account statusTrack, document, and escalate driver performance cases following established processesSupport corrective action and offboarding workflows as directed by Driver Ops leadershipOnboarding & Compliance SupportCoordinate driver onboarding activities, including documentation collection and system setupEnsure driver records are complete, accurate, and compliant with program requirementsSupport training enrollment and completion trackingAssist with ongoing compliance checks and renewalsPayments & Administrative OperationsInvestigate and resolve driver payment issues, discrepancies, and inquiriesPartner with Finance and Operations teams to ensure timely and accurate resolutionMaintain accurate records related to payment adjustmentsOperational SupportAssist Driver Operations Managers with day-to-day administrative tasksMaintain internal trackers, dashboards, and documentation related to driver activityIdentify recurring issues or process gaps and flag opportunities for improvementSupport internal audits, reporting requests, and operational reviewsWhat we're looking for:Ability to work hybrid on-site in New York City1-2+ years of experience in operations, customer support, logistics, or administrative rolesStrong organizational skills and attention to detailComfortable managing multiple tasks and follow-ups simultaneouslyClear written and verbal communication skillsAbility to follow defined processes while operating in a fast-paced environmentComfortable working in internal systems to formally log and capture activities and comfortable working with basic data tracking toolsConfident and comfortable communicating with individuals from diverse backgrounds, particularly over the phoneStrong verbal communication skills with the ability to build trust quicklyDemonstrates professionalism and empathy in all interactionsMaintains composure and sound judgment in high-pressure or challenging situationsCustomer-service oriented mindset with a proactive, solutions-focused approachAbility to de-escalate tense conversations while preserving relationships and brand integrityCore Values:We are One Team. We believe we all accomplish more when we are working together.We make an Impact. We are determined to have a positive influence on our environment, our customers, our industry, and our world.We are Passionate. We care deeply about our mission and are not afraid to raise the bar.We are Transparent. We pride ourselves on having open, honest, and sincere communication with our team and customers.We are Innovative. We never settle and are always striving to improve our product, service, and ourselves.About Airspace:From life-saving organs to essential machinery components, Airspace is trusted by the world's largest companies and most critical healthcare organizations to move their most time-sensitive shipments on time, every time. Our proprietary AI-powered platform is the most advanced of its kind- awarded and protected by multiple patents, it provides speed, reliability, and transparency unrivaled in time-critical logistics. We are thinkers, builders, and doers; from building and deploying AI in the world to assembling a world-class operations team, Airspace is on a hypergrowth trajectory while remaining hyper-focused on the needs of our customers and team members. With offices in the United States in Carlsbad, CA and in Europe in Amsterdam, Frankfurt, Stockholm, and London, we are rapidly scaling into new markets and industries while continuing to innovate and maximize value for our customers. Backed by leading investors including Telstra, HarbourVest, Prologis, Qualcomm, Defy, and others, Airspace has raised $140M to date.Join our team of 300+ technologists, futurists, and industry veterans as we work as One Team to revolutionize time-critical logistics. Airspace is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, Airspace participates in the E-Verify program for all locations. For this role the acquisition of recruitment agencies is not appreciated, thank you for your understanding.

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