Janitorial SME – Vendor Relations Manager

Job Description: Serve as the primary subject matter expert for janitorial and custodial operations, developing comprehensive scopes of work including frequency schedules, task specifications, quality standards, and performance expectations aligned with industry best practices and client needs Own and manage janitorial quality assurance platforms and inspection tools, ensuring JLL Facility Managers are properly trained through development of training materials, user guides, and standard operating procedures while monitoring platform utilization Develop and lead RFP/RFQ processes for janitorial services including bid specifications, pricing structures, evaluation criteria, and appropriate pricing models aligned with service scope and facility characteristics Conduct regular site inspections and vendor performance audits to assess cleaning quality, compliance with specifications, evaluate performance against KPIs and service level agreements, and drive corrective actions for underperforming vendors Establish performance-based janitorial standards and quality benchmarks using industry frameworks, create site tiering models based on facility characteristics, and standardize service delivery models across regions and vendors Analyze janitorial service data to identify trends, optimize resource allocation, benchmark pricing and service delivery across portfolio locations, and identify cost savings opportunities including labor productivity and service frequency adjustments Support drafting and execution of janitorial service contracts, review existing contracts to identify scope deficiencies or misalignments, and monitor contract lifecycle milestones including service adjustments, renewals, and amendments Provide expert recommendations on cleaning methods, chemicals, equipment, technologies, and green cleaning programs while staying current on industry trends, innovations, and regulations including OSHA, EPA, and CDC guidelines Partner with Facilities Management, Operations, Procurement, Finance, and Environmental Health & Safety teams to translate operational needs into technical procurement requirements and drive program success Conduct site walks, assessments, and inspections across portfolio locations to validate vendor performance through field observations, support issue resolution at site level, and provide insights to improve program design and execution Requirements: 5+ years of professional experience in commercial janitorial operations, facilities management, or related services Strong technical knowledge of cleaning methods, chemicals, equipment, floor care, infection control, and sanitation practices Experience with vendor performance management and quality assurance processes Ability to develop scopes of work, service specifications, and quality standards Proficiency in Microsoft Office Suite, particularly Excel for data analysis Willingness to travel 20-40% for site visits, inspections, and vendor support Benefits: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay

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