SaaS Product Implementation Program Manager – Public Sector

Job Description: Lead and manage complex, multi-year SaaS implementation projects for Federal clients. Ensure timely, high-quality program execution across planning, delivery, and customer success phases. Bring structured, repeatable program methodologies tailored for defense and aerospace implementations. Act as a key liaison with Federal client stakeholders, understanding and aligning with their program execution models. Build strong, trust-based relationships with clients, especially within high-security and compliance-driven environments. Manage cross-functional internal and client-facing teams with a focus on delivery precision and accountability. Monitor and manage program budgets, risks, and performance KPIs, providing clear communication and escalation when needed. Drive continuous improvement and post-implementation analysis to improve future delivery cycles. Requirements: Bachelors degree in a relevant field, such as Computer Science, Information Technology, or Business Administration. 8+ years of experience in program or project management, with a focus on the public sector or government contracting. Proven track record of successfully managing multiple complex projects. Excellent leadership and communication skills, with the ability to build strong relationships with clients and internal teams. Strong analytical and problem-solving abilities, with a data-driven approach to decision-making. Proficiency in project management tools and methodologies, such as Agile or Scrum. Experience with contract management or procurement processes is highly preferred. Ability to work independently and manage multiple priorities in a fast-paced environment. Excellent organizational and time management skills, with a focus on attention to detail. Willingness to travel as required for client meetings and project engagements. Excellent interpersonal skills and ability to develop and foster peer-to-peer relationships with client counterparts. Knowledge of SaaS, Microsoft technologies, and Cloud services Benefits: Robust medical (physical & mental vision and dental benefits) Employee assistance program (EAP) Equity (RSUs) and shared ownership in the company Generous 401K match Flexible work environment Paid maternity and paternity leave Generous holiday and PTO program CaaS (coaching as a service) Annual personal development allowance 7 Days for Humanity – 7 paid volunteer days annually Global and regional DEIB steering committees, employee resource groups (ERGs) Global DEIB training programs and guest speakers throughout the year

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