Client Manager, RCM Operations - 253362

We are hiring a Client Manager on behalf of a pioneering health tech organization that is redefining the financial health of healthcare providers through automation and high-touch strategic partnership.This is not a traditional account management role. We are looking for a Revenue Cycle expert who functions as a strategic advisor"”someone who can command a room of C-Suite executives, diagnose complex A/R trends, and translate operational data into a compelling narrative of financial success.The Role: ResponsibilitiesThe Account Manager owns the end-to-end client relationship from onboarding through steady-state, serving as the single point of operational accountability.Relationship Management: Manage the engagement cadence for each client, leading weekly touchpoints during ramp-up and transitioning to monthly strategic sessions as accounts stabilize.Executive Leadership: Lead Monthly Outcomes Reviews with RCM leaders and co-lead Quarterly Account Reviews (QARs) with executive teams, owning the RCM narrative and operational strategy.Performance Reporting: Build and deliver monthly and quarterly RCM performance packages tailored to different audiences"”providing operational detail for A/R managers and outcome-based narratives for CFOs.SME Advisory: Become a deep subject matter expert on each client's A/R portfolio, payer mix, and denial patterns to provide proactive advice rather than just reporting.Product Advocacy: Triage and document client-reported product issues, relaying structured feedback to technical teams with the context necessary for product evolution.Required Skills & Experience5+ Years in Healthcare RCM: Deep experience in client-facing roles such as account management, RCM consulting, or client operations.Fluent understanding of the full lifecycle from charge capture through collections, including denial management, A/R aging, and reimbursement trends.Proven experience presenting RCM performance to leadership teams and managing high-stakes QBRs. Ability to move multiple workstreams forward simultaneously with rigorous follow-through and attention to detail.Polished written and verbal skills; ability to adapt communication style from front-line A/R managers to executive leadership.Comfortable navigating software platforms, documenting bugs, and serving as a bridge between clients and engineering teams.Strong ability to work with data, validate reporting outputs, and identify trends or anomalies proactively.Preferred QualificationsBackground in RCM consulting or a client-facing role at an RCM services firm.Experience in a startup environment where processes are built alongside the product.Familiarity with BI or analytics tools (Looker, Tableau, Metabase).Exposure to multi-specialty RCM (e.g., Orthopedics, Dental, Dermatology, Anesthesia).Experience with AI-assisted or automation-driven RCM workflows.

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