Implementation Manager (Healthcare)

Implementation Manager??Remote, Full-Time, Travel Required) | $80,000-$110,000 + Benefits Company HQ: New York CityAbout MeelaThe Mission: At Meela, we're building phone-based AI tools for older adults and the people who care for them. Many older adults face loneliness as technology shifts away from familiar tools, while caregivers and senior living staff face growing burnout. Meela helps address both through simple, voice-based companionship for residents and practical support for care teams.We believe AI can support well-being without replacing human care. The goal is to build empathetic, useful tools that foster connection, reduce emotional strain, and make everyday care more sustainable.The Momentum: Meela is backed by tier-one venture capital and is live in senior living communities across the U.S. Adoption is growing community by community, and demand is outpacing our ability to keep up. The focus now is scaling responsibly while improving the product in close partnership with the people who use it.The Team: Meela is a mission-driven team of passionate engineers, operators, and senior living veterans building real-world products for an underserved population. If this mission excites you and you enjoy fast-paced, high-ownership environments, we'd love to hear from you.The RoleWe're looking for an Implementation Manager who will own the entire lifecycle of a Meela community launch "” from the first executive conversation to long-term adoption. This is a high-ownership, customer-facing role requiring the ability to operate at every level of an organization: securing buy-in from executive directors and ownership groups, equipping frontline care staff with the tools to succeed, and ensuring residents and their families feel confident and connected.You will be the face of Meela in the field, responsible for making every launch smooth, every stakeholder aligned, and every resident feel seen. This role also supports light marketing and growth initiatives, including social media content, customer success stories, and go-to-market coordination, as we scale.End-to-End ImplementationOwn the full implementation process from contract signing to post-launch stabilization "” no handoffs, no gapsDevelop and execute customized launch plans for each community, accounting for size, staff structure, and resident demographicsCoordinate and lead on-site and remote launch activities, ensuring every stakeholder is prepared and confidentServe as the primary point of contact throughout the implementation journey, providing clear communication and proactive updatesTrack adoption metrics including activation, utilization, and resident satisfaction "” and act on what you findFlag issues early, escalate appropriately, and work cross-functionally to resolve them fastStaff Education & EnablementEducate and train frontline care staff, nurses, and activities teams on Meela's value and how to champion it with residents and familiesCreate a culture of adoption within each community by identifying internal champions and equipping them with the tools to leadDeliver clear, engaging training sessions tailored to different learning styles and comfort levels with technologyProvide ongoing check-ins and support to ensure staff confidence doesn't drop after launch dayWhat We're Looking For3+ years of experience in implementation, onboarding, customer success, or a similar field-based role "” ideally in senior living, healthcare, or a related care environmentDeep familiarity with senior living operations, including how communities are structured, how decisions get made, and what executive directors and care teams actually care aboutA track record of successfully managing complex, multi-stakeholder rollouts from start to finish "” you've done this before and have the wins to show for itProven ability to earn trust and drive buy-in at the executive level, not just with frontline staffNatural communicator who can flex between a boardroom conversation with an ownership group and a hands-on training session with CNAsHighly organized and self-directed "” you can manage multiple community launches simultaneously without dropping the ballComfortable with travelSocial media or marketing content experience is a bonusWhat Success Looks LikeExecutive stakeholders are aligned, informed, and actively championing Meela within their organizationsCommunities launch smoothly, on time, and with high staff confidenceResidents are successfully onboarded, actively engaged, and experiencing measurable benefitFrontline staff feel equipped and enthusiastic "” not burdened "” by MeelaAdoption metrics trend up post-launch with minimal drop-offClear, proactive communication flows between communities and the internal Meela teamWhat We Offer$80,000-$110,000 salary + equity "” join early and share in what we're buildingFull health insurance, 401(k), and a daily lunch stipendOwnership and autonomy from day oneA fast-growing team with opportunities to step into leadership as we scale

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