Collections Manager- 3591259

Please connect with me on LinkedIn as well @Steven SigesmundJob Title: Collections ManagerLocation: New York, NY 10019Salary/Payrate: $150K-$165K annually plus a performance-based bonus and AWESOME benefits!!!Work Environment: Hybrid (#2 of days WFH)Term: Permanent / Fulltime Bachelor's degree required: Yes / NoReferral Fee:AMS will pay $1,000 should the person you refer gets hiredJob Description: Our client, an AmLaw 100 firm, is looking to hire a Collections Manager at their offices in midtown New York City, 10019. This is a full time, direct hire role paying an annual base salary of $150K to $165K plus a performance-based bonus and excellent benefits plan.The Collections Manager is responsible for managing the day-to-day operations of the Collections function, including oversight of assigned portfolios and leadership of Collections Supervisors and assigned Collectors. This role ensures the effective execution of collection strategies, timely follow-up on outstanding receivables, and consistent adherence to firm policies, client billing terms, and outside counsel guidelines.Reporting to and working closely with the Senior Manager of Collections, the Collections Manager plays a key role in advancing strategic collections objectives, improving the firm's cash cycle, and supporting firmwide initiatives. The position partners closely with Billing, Revenue Management, Client Operations, E-Billing, and Partners to drive cash flow, reduce aging, resolve disputes, and support the firm's overall financial objectives.ResponsibilitiesDay-to-Day Collections OperationsOversee daily collections activity across assigned portfolios, ensuring consistent and timely follow-up on outstanding accounts receivableMonitor AR aging, dispute status, unapplied cash, and collection documentation to ensure accuracy and prompt resolutionEnsure collection efforts align with client billing terms, outside counsel guidelines, and firm policiesManage escalation and resolution of complex, sensitive, or high-risk collection mattersMaintain operational discipline around call cycles, dunning activity, and partner engagementAR Operations & Cash ManagementDirectly manage AR operations and the cash application function, including workflow oversight, prioritization, and quality controlEnsure timely and accurate application of client payments and maintain the integrity of AR balancesOversee day-to-day AR Operations staff, including assignment of work, performance management, coaching, and developmentEstablish and monitor operational controls to ensure accuracy, compliance, and consistency across AR processesServe as the escalation point for AR and cash application issues impacting collections, billing, or client satisfactionTeam Leadership & SupervisionDirectly manage Collections Supervisors and/or Collectors, providing oversight, direction, and performance managementSet daily and weekly priorities, balancing tactical execution with strategic initiatives and firmwide deadlinesReview individual and team performance against key metrics, including aging, collections results, dispute resolution, and follow-up complianceProvide ongoing coaching, mentoring, and training to strengthen collection effectiveness and professional communicationSupport onboarding and development of new team membersPartner & Stakeholder CollaborationSupport Partners, Practice Groups, and relationship attorneys on collection strategies and client communicationsPartner closely with Billing, E-Billing, Client Operations, and Revenue Management to resolve billing and process issues impacting collections and cash flowCoordinate with Finance and senior leadership on high-risk accounts, write-offs, and reserve considerationsPrepare clear, concise status updates and reporting for the Senior Manager of Collections and senior leadershipProcess, Controls & Continuous ImprovementEnsure collection activity and outcomes are consistently documented in the firm's financial systemsIdentify trends, root causes, and recurring issues impacting collections performance and cash realizationRecommend and support process improvements aimed at reducing aging and improving the cash cycleSupport firmwide initiatives and ad hoc projects related to collections strategy, systems, reporting, or operational enhancementsReinforce compliance with internal controls, audit requirements, and firm guidelinesQualificationsBachelor's degree or equivalent experience required7+ years of collections experience in a large law firm or professional services environmentPrior experience managing supervisors and/or teamsStrong knowledge of legal billing and collections processes, including dispute resolution and client billing practicesExperience with legal financial systems (e.g., Aderant or similar) preferredProven ability to manage high volumes, competing priorities, and time-sensitive matters in a deadline-driven environment

Apply Now