Collections Manager

Position SummaryThe Collections Manager oversees the firm's accounts receivable and collections function, focusing on cash flow optimization, management of aged receivables, and maintaining strong relationships with clients and internal stakeholders. Reporting to the Director of Revenue Management, this role collaborates closely with attorneys, the billing team, and firm leadership, including the CFO and COO. The position is responsible for developing collection strategies, managing projections, resolving billing issues, and improving processes through data-driven analysis.ResponsibilitiesDevelop monthly revenue projections using the firm's 3E Collections Module; monitor performance against budget and identify potential shortfallsMeet monthly with billing partners to review receivables and confirm collection strategiesProvide weekly updates to the CFO and COO on projections, risks, and overall collections performanceMonitor and manage aged receivables to ensure timely collectionsCommunicate with clients and attorneys to resolve billing inquiries and facilitate paymentNegotiate payment arrangements and settlements in collaboration with billing attorneys and firm leadershipPrepare analyses and documentation to support accounts receivable write-offs in accordance with firm policyAssist with transitioning matters from departing attorneys, including identifying inactive matters and supporting outstanding collectionsReview e-billing audit reports and partner with the billing team to resolve issues impacting the revenue cycleInvestigate and resolve discrepancies between payments received and outstanding balancesCoordinate with billing coordinators and attorneys on payment timing, particularly for closing transactionsMaintain accurate records and reporting of all collection activitiesIdentify opportunities to improve and streamline collections processesPerform additional duties as assignedQualificationsBachelor's degree required; degree in Business, Accounting, or Finance preferredMinimum of 3-5 years of collections experience in a mid-sized or large law firmAdvanced proficiency in Microsoft Excel, including pivot tables and VLOOKUP, with strong data analysis skillsProficiency in Microsoft Word, 3E or Aderant, and electronic billing systems preferredStrong understanding of legal billing cycles, fee arrangements, and payment termsProven ability to reduce aged receivables while maintaining positive client and attorney relationshipsExcellent organizational, time management, and prioritization skillsAbility to analyze financial data and present clear, actionable insights to leadershipStrong communication and interpersonal skillsAbility to adapt to changing priorities in a fast-paced, deadline-driven environmentThe Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

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