Banking Operation Associate

About CTBC BankEstablished in 1966, CTBC Bank has been building customers' wealth and Taiwan's economy for over half a century now. In that time, it has grown into an international force offering a comprehensive suite of financial services. As of the end of 2025, the Bank's consolidated assets totaled NT$6.88 trillion, the most among all privately owned banks in Taiwan. It is also the best-performing bank in other indicators, such as profits, tier 1 capital, and client base. In addition, CTBC Bank has the most extensive international presence of any Taiwanese bank, with 219 overseas outlets across 14 countries and regions. With a subsidiary, The Tokyo Star Bank, purchased in Japan and CTBC Bank subsidiaries established in the U.S., Canada, the Philippines, and Indonesia, the Bank has laid a strong foundation for regional business, providing international enterprises with comprehensive transnational financial services. Visit our website at OPPORTUNITY: INDUSTRY: Commercial BankingPOSITION: Banking Operation AssociateLOCATION: Manhattan, NY.1) Customer ServiceOpen new deposit accounts. Maintain account documentation file;Issue/Renew certificate of deposit (CD);Follow up with CD documents;Update changes in interest rates;Receive and process customer check deposits, including those received through lockbox and remote checkdeposit services.Attend to customer's request for remote check deposit service, and coordinate in the installation and settingup of initial service for customer; and process remote check deposit transactions;Issue cashier check;Collect service charges (Monthly Account Maintenance fee);Process incoming clearing checks;Respond to customer's telephone inquiries including attending to all incoming phone calls;Internet banking set up and maintain.2) ACH/Wire/Remittance TransferProcess ACH/Wire transactionsInvestigate and resolve inquiries on ACH/Wire transactionsEnsure full compliance with regulatory requirements on funds transfer activities3) Treasury Service ProcessorMaker functions relating to back-office processing of treasury transactionsAuthorize money market placement and borrowing payment transactionsAuthorize 'Yankee' CD transactions in SIGNALS systemAuthorize FX payment transactions in MUREX system4) Process Letter of Credit/Trade Financing ActivitiesProcess LC reimbursement claimsIssue/Amend documentary L/C, standby Letter of Credit, D/A DIP bills for collectionCheck export LC documents for negotiationRequirements:Education: Bachelor's degree requried. Master's degree preferredExperiences: Loan operation experience in financial services preferredLanguage skills: Bilingual in Mandarin Chinese and English required.Software skills: Proficiency in PC skills such as MS Word, Excel, PowerPoint and Word processingWORK ENVIRONMENTStandard office environment. Noise level in work environment is usually average. Hear in the normal audio range with or without correction. Specific vision abilities required by this job include close vision and the ability to adjust focus. Occasional off site client meetings and site visits.CTBC Bank is an Equal Opportunity, Affirmative Action Employer. Minorities, women, and individuals with disabilities are encouraged to apply. We provide equal opportunity in all employment matters without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, disability, medical condition, age, genetic information, veteran status, or any other characteristic protected by federal, state, or local law, for all qualified applicants and CTBC Bank employees.

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